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Patron Services Representative
4 weeks ago
We are seeking a highly motivated and customer-focused individual to join our Patron Services/Box Office Team as a Patron Services Representative. This part-time position will provide exceptional service to all patrons of Northglenn Arts and the Parsons Theatre, handling ticket sales, class registrations, theatre rental assistance, and patron assistance both over the phone and in person.
Key Responsibilities- Provide prompt and professional solutions to inquiries, reservations, and registrations.
- Develop and maintain positive relationships with patrons, participants, community members, City employees, and partner organizations.
- Welcome and greet patrons, class participants, and contractors, directing them as needed.
- Assist patrons with reservation requests, ticketing, and registrations for programs and events offered by Northglenn Arts and other Parks and Recreation divisions.
- Provide house management assistance for both Northglenn Arts shows/events and rental patrons.
- Sell concessions, including alcoholic beverages, during theatre performances and events.
- Assist with set-up and tear down for events and rentals.
- High school diploma or equivalent.
- One or more years of previous customer service in the and/or hospitality experience.
- Excellent interpersonal and communication skills.
- Strong organizational abilities with attention to detail.
- Current certification in Community CPR/AED/First Aid or willingness to obtain within 3 months of hire.
- Current certification in TiPs responsible server alcohol training or willingness to obtain within 3 months of hire.
Regular Part-Time employees work in a position that is classified as 20+ hours per week but less than 30 hours. City pays contribution toward employee only medical insurance. Employee accrues general leave on a pro-rated basis and the City pays 3.75% toward deferred compensation and optional benefits.
