Customer Support Specialist
3 days ago
We are seeking a highly skilled and experienced Customer Support Coordinator to join our team at Johnson Controls International. As a key member of our National Accounts team, you will be responsible for providing exceptional customer service and support to our strategic national account customers.
Key Responsibilities- Manage service request intake through calls, emails, and work order management systems, ensuring timely and effective resolution of customer concerns and escalations.
- Collaborate with internal resources to deliver services and inspections as per contract scope, and follow up to ensure customer satisfaction.
- Develop and provide updates and reporting related to account performance, as required by customers and the Work Cell Manager.
- Lead or assist in invoice dispute resolution, as needed.
- Follow policies and standard operating procedures governing the Work Cell and functional processes.
- Learn and develop competencies in all work cell functions, and flow to work and support teammates as required.
- High school diploma or equivalent.
- Minimum of 3 years of work experience, with at least 1 year in customer service, sales, or order to cash functions.
- Superior communication, organization, follow-up, and time management skills.
- Demonstrated experience with successful customer escalation management.
- Demonstrated ability to work across organizational boundaries, driving alignment and engagement on behalf of customers.
Johnson Controls International is an equal employment opportunity and affirmative action employer, committed to diversity and inclusion. We welcome applications from qualified candidates and offer a comprehensive benefits package.
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