Customer Success Specialist
6 days ago
We are seeking a highly motivated and customer-centric individual to join our team as a Customer Success Associate. As a key member of our global supply chain network, you will play a critical role in driving customer satisfaction, adoption, and retention.
Key Responsibilities- Provide Support for Ecommerce Applications
- Serve as part of a team of customer success managers who advocate for customer needs and drive business outcomes.
- Gain in-depth knowledge of our ecommerce solutions and how customers utilize them.
- Establish trusted relationships with customers and drive continued value of our products and services.
- Work cross-functionally with internal teams to resolve customer issues and support the escalated support process.
- Hold regular calls and meetings with customers to provide status updates, review concerns, and discuss product enhancements.
- Champion Growth for Products/Services
- Provide training to customers on our ecommerce products to drive adoption and improve customer success.
- Provide actionable feedback to product teams for feature requests, product enhancements, and bug resolutions.
- Interact with customers through various channels to provide leadership and guidance on ecommerce solutions and business challenges.
- 1+ years of experience in a high-volume, customer-facing environment with strong multitasking and prioritization skills.
- Strong proficiency in MS Windows Operating Systems and Office.
- Experience in ecommerce, B2B commerce, or electronic data interchange (EDI) is a plus.
- Ability to learn and master technical applications required for the role.
- Experience working with a customer queue and strong analytical, troubleshooting, and problem-solving skills.
- Excellent customer handling and relationship-building skills, with strong presentation and written communication skills.
- Knowledge of NetSuite is a plus.
- Strong team player with a self-starter mentality and a passion for customer success and satisfaction.
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