Patient Care Advisor Lead

1 month ago

Lutherville Timonium, United States Curio Wellness Full time

The Patient Care Advisor?Lead?is?responsible for?a premium retail experience at the Far & Dotter Wellness Center & Spa. This role?focuses on providing best-in-class customer service to customers, includes medical cannabis certified patients, caregivers, and the?general public. The Patient Care Advisor Lead assists customers with product education, selection, and purchasing as well as manage certain operational duties, which include opening and closing the store. The Patient Care Advisor Lead is a member of the management team and is expected to present a good example for the Patient Care Advisors and hold them accountable for adhering to policies and procedures, by training and coaching in the moment.

ESSENTIAL DUTIES AND RESPONSIBILITIES: include the following. Other duties may be assigned.

Leading and Inspiring to Succeed

  • Lead the PCAs through influence by following the policies, procedures, and codes of conduct.
  • Promote a culture consistent with overall corporate parameters including medicinal and clinical focus.
  • Participate in the recruitment, hiring, on-boarding, training, and development of all staff.
  • Provide regular, clear, and honest feedback to all staff to include disciplinary actions as necessary.
  • In conjunction with GM and AGM assist in conducting regular employee performance reviews and team connection meetings to discuss performance and employee development goals.
  • Provide direct leadership to PCAs and hold them accountable to execute their duties and roles as laid out according to Far & Dotters expectations.
  • Promote the mission, vision, and values of the company to all team members always.
  • Engage in honest, innovative, problem-solving dialogue with team members and corporate teams.
  • Be a resource and a company liaison for the Spa personnel, support their operations needs and promote teamwork amongst them and the Far & Dotter staff.

Passion for Outstanding Guest & Patient Service?

  • Greet all guests, patients, peers, and vendors at Far & Dotter with warmth and a smile.
  • Follow guest service training to assist patients with their reason for visiting the Wellness Center, which includes?checking in guests for the medical cannabis dispensary, checking in guests visiting the Spa, and/or assisting guests with Holistic Pharmacy products.?
  • Learn,?promote,?and manage points/rewards for the Far & Dotter Loyalty Program to new and existing guests.?
  • Always go above and beyond to provide patients and guests with an elevated experience to ensure they leave delighted.

Contributing to a Culture of Retail Sales Excellence?

  • Learn point-of-sale (POS)?system and SOPs and execute processes accurately to ensure all transactions are correct and compliant.
  • Learn product assortment and products associated health benefits.?
  • Understand daily, weekly, and seasonal promotions and sell products against these initiatives.?
  • Assist managers with product spotlight presentations at staff meetings and shift huddles.?
  • Communicate with Purchasing Manager and Marketing Manager low-stock products, slow-moving products, and fast-moving products to help guide weekly ordering and frame promotions.?
  • Fully participate in?staff?sales initiatives

Secondary Responsibilities: Patient Care Advisor and Inventory Lead Understanding

  • Demonstrate a willingness and ability to comprehend the PCA and Inventory Lead role within the organization.
  • Stay informed about PCA and Inventory duties/responsibilities to be able to step into that capacity if required.
  • Collaborate with the PCA and Inventory team to gain insights and maintain a working knowledge of their roles and functions.

Adaptability and Cross-Functional Support

  • Exhibit flexibility and adaptability to support other roles within the organization, including the PCA and Inventory role, as needed.
  • Participate in training sessions or workshops related to the PCA and Inventory responsibilities to enhance understanding and readiness.

Reinforcing an Environment of Compliance?

?

  • Follow compliance?procedures?to assure all activities and transactions follow MCA regulations.?
  • Train PCAs on compliance and assist leadership with coaching and training in the moment when potential violations or recognized.
  • Follow HIPAA guidelines.?
  • Participate in MCA inspections, as?requested?and needed.?

?

Delivering Operations Excellence?

  • Run shifts weekly as Manager on Duty (MOD) and ensure all functional areas are meeting expectations.
  • Responsible for the opening and/or closing of the Far and Dotter Wellness Center.
  • Execute proper handling of all monies including, preparing cash deposits per SOPs,
  • conducting daily reconciliations of Canpay, Dutchiepay, Cashless ATM and cash with Leaf Logix
  • Check sales floor inventory daily and re-stock inventory to maintain proper par levels.
  • Clean and straighten sales fixtures and products, as needed, to maintain impeccable retail environment.?
  • Clean and straighten communal and public spaces, as needed, to maintain a hygienic environment.?

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Strong leadership and customer service skills?

Friendly?and outgoing demeanor?

Ability to positively interact?in person?with?customers.?

Ability to empathize and understand challenges patients have with their health.?

Interest in/ understanding?of?medical cannabis products.?

Interest in/ understanding vitamins, supplements, and wellness products.?

Fast learner who will seek to understand our product mix and how to recommend products appropriately.?

Desire?to work in a fast-paced?retail environment.?

Ability to follow?standard operating?processes and procedures.?

Ability to work normal retail hours (nights,?weekends,?and?holidays)?

EDUCATION:

High school diploma or General Education Degree (GED); previous cannabis, retail, hospitality, or customer service sales experience; or equivalent combination of education and experience

Curio Wellness is an Equal Opportunity Employer Curio Wellness is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.

Must be 21 years old.

As a condition of employment, all Curio Wellness employees must comply with the State of Maryland requirements which include providing a copy of your fingerprints in the required format and consenting to an FBI Background Check.

Salary

$21 - $25 USD per hour
recblid g1hbkhf3cszaxahokt434u17kwbi6p

  • Patient Care Advisor

    3 months ago

    Lutherville Timonium, United States Curio Wellness Full time

    Description Patient Care Advisor (PCA) is responsible for a premium retail experience at the Far & Dotter Wellness Center & Spa. This role focuses on providing best-in-class guest service to patients, including medical cannabis certified patients, caregivers, Holistic Pharmacy and Spa clients and the public. The Patient Care Advisor assists guests and...

  • Patient Care Advisor

    3 weeks ago

    Lutherville Timonium, United States Curio Wellness Full time

    Patient Care Advisor (PCA) is responsible fora premium retail experience at the Far & Dotter Wellness Center & Spa. This rolefocuses on providing best-in-class guest service to patients, including medical cannabiscertifiedpatients, caregivers, Holistic Pharmacy and Spa clients and thepublic. The Patient Care Advisor assists guests and patients with product...

  • Lead MRI Technologist

    2 months ago

    Lutherville-Timonium, United States RadNet Full time

    Job DescriptionJob DescriptionResponsibilitiesSign-On Bonus: $7500.00Artificial Intelligence; Advanced Technology; The very best in patient care. With decades of expertise, we are Radiology Forward. With dynamic cross-training and advancement opportunities in a team-focused environment, the core of our success is its people with the commitment to a better...

  • Patient Service Coordinator/MA

    2 months ago

    Lutherville Timonium, United States Johns Hopkins University Full time

    The Department of Neurology is seeking a Patient Service Coordinator/MA to work as a team member at the Johns Hopkins at Green Spring Station campus. This a hybrid role with administrative and clinical functions with opportunities to work in different environments. We are looking for an exceptional team member! We have great group of doctors, nurses,...

  • Patient Service Coordinator/MA

    2 weeks ago

    Lutherville Timonium, United States Johns Hopkins University Full time

    We are seeking aPatient Service Coordinator/MA (PSC/MA)who will offer friendly, courteous, and confidential assistance to every patient to ensure that the patient has a positive experience while at Johns Hopkins at Green Spring Station. Maintain accurate information on each patient to facilitate the patient encounter. Use automated systems to expedite...

  • Ambulatory Care Coordinator

    2 months ago

    Lutherville Timonium, United States Greater Baltimore Medical Center (GBMC) Full time

    The Care Coordinator for Population Health is responsible for ensuring compliance with the quality goals and metrics set forth by the health system and various insurance carriers. This individual will assist in the design and implementation of population health management reports related to monitoring for gaps in care and care coordination activities. The...

  • Patient Service Coordinator MAS

    4 weeks ago

    Lutherville Timonium, United States MedStar Health Full time

    General Summary of PositionJob Summary: MedStar Health is looking for a FTPatientService Coordinator to join our team at our Urgent Carein Timonium Md. As a Patient Service Coordinator, you will be responsiblefor providing the best customer service to patient by greeting them with awarm and friendly smile, checking in/out processes, gathering...

  • Nursing Care Professional

    1 month ago

    Lutherville-Timonium, Maryland, United States Mercy Medical Center Full time

    Comprehensive Nursing Care at Mercy Medical CenterWe are seeking a skilled Registered Nurse to join our team at Mercy Medical Center, a leading nursing home in Baltimore. With nearly 70 years of experience providing high-quality health and residential services, we are committed to delivering exceptional care to our residents.About the RoleThis is an exciting...

  • X-ray Technologist

    6 months ago

    Timonium, United States Patient First Full time

    The responsibilities of this job include, but are not limited to, the following: Obtaining quality x-rays using correct position and radiation exposure; Implementing safety procedures for patients, self, and staff to avoid unnecessary exposure to radiation; Creating and documenting x-ray CD copies correctly according to Patient First guidelines. Labeling...

  • Physical Therapist

    2 weeks ago

    Lutherville-Timonium, Maryland, United States Athletico Physical Therapy Full time

    Job OverviewAthletico Physical Therapy offers an exciting opportunity for a Physical Therapist to join our team and enhance the health and quality of life of our patients.About UsAthletico is committed to providing exceptional, progressive, and cost-effective care that emphasizes education and prevention of future injury. We continuously invest in our...

  • Case Manager

    2 months ago

    Lutherville Timonium, United States Stella Maris Full time $38 - $57

    Overview:You can get further details about the nature of this opening, and what is expected from applicants, by reading the below.Stella Maris is proud to provide central Maryland with compassionate, skilled home health care for adults. We specialize in home health care services that enable the patient to adapt and manage his or her medical situation in the...

  • Anesthesiologist (PRN)

    2 months ago

    Lutherville Timonium, United States MAPMG Full time

    The Mid-Atlantic Permanente Medical Group (MAPMG) proudly provides the highest quality integrated care for over 800,000 members in Virginia, Maryland, and the District of Columbia. We invite applications for a part-time specialist in Anesthesiology at our Lutherville-Timonium Medical Center. In collaboration with the Kaiser Foundation Health Plan of the...

  • Anesthesiologist (PRN)

    2 months ago

    Lutherville Timonium, United States Mid-Atlantic Permanente Medical Group Full time

    The Mid-Atlantic Permanente Medical Group (MAPMG) proudly provides the highest quality integrated care for over 800,000 members in Virginia, Maryland, and the District of Columbia. We invite applications for a part-time specialist in Anesthesiology at our Lutherville-Timonium Medical Center. In collaboration with the Kaiser Foundation Health Plan of the...

  • Gastroenterologist

    2 months ago

    Lutherville Timonium, United States MAPMG Full time

    The Mid-Atlantic Permanente Medical Group (MAPMG) proudly provides the highest quality integrated care for over 800,000 members in Virginia, Maryland, and the District of Columbia. We invite applications for a specialist in Gastroenterology at our Lutherville-Timonium Medical Center. Now offering $300,000.00 forgivable loan as a new hire incentive! In...

  • Gastroenterologist

    1 month ago

    Lutherville Timonium, United States Mid-Atlantic Permanente Medical Group Full time

    The Mid-Atlantic Permanente Medical Group (MAPMG) proudly provides the highest quality integrated care for over 800,000 members in Virginia, Maryland, and the District of Columbia. We invite applications for a specialist in Gastroenterology at our Lutherville-Timonium Medical Center. Now offering $300,000.00 forgivable loan as a new hire incentive! In...

  • Mental Health Professional

    1 month ago

    Lutherville-Timonium, Maryland, United States LifeStance Health Full time

    Join LifeStance Health's Clinical TeamWe are actively seeking talented Licensed Clinical Psychologists in Maryland to join our fast-paced and dynamic clinical team. As a Clinical Psychologist at LifeStance Health, you will be part of a collaborative and supportive environment where you can grow and thrive.About LifeStance HealthLifeStance Health is a leading...

  • Otolaryngologist

    3 months ago

    Lutherville Timonium, United States MAPMG Full time

    The Mid-Atlantic Permanente Medical Group (MAPMG) proudly provides the highest quality integrated care for over 800,000 members in Virginia, Maryland, and the District of Columbia. We invite applications for a specialist in Otolaryngology at our Lutherville-Timonium Medical Center. In collaboration with the Kaiser Foundation Health Plan of the Mid-Atlantic...

  • Mammography Technologist

    4 weeks ago

    Lutherville Timonium, United States Advanced Radiology Full time

    Job Description:Do you have the skills to fill this role Read the complete details below, and make your application today.Artificial Intelligence; Advanced Technology; The very best in patient care. With decades of expertise, we are Leading Radiology Forward. With dynamic cross-training and advancement opportunities in a team-focused environment, the core of...

  • Gastroenterologist

    3 weeks ago

    Lutherville Timonium, United States MAPMG Full time

    The Mid-Atlantic Permanente Medical Group (MAPMG) proudly provides the highest quality integrated care for over 800,000 members in Virginia, Maryland, and the District of Columbia. We invite applications for a specialist in Gastroenterology at our Lutherville-Timonium Medical Center. Now offering $300,000.00 forgivable loan as a new hire incentive! In...

  • Advanced Endoscopy Gastroenterologist

    1 month ago

    Lutherville Timonium, United States Mid-Atlantic Permanente Medical Group Full time

    The Mid-Atlantic Permanente Medical Group (MAPMG) proudly provides the highest quality integrated care for over 800,000 members in Virginia, Maryland, and the District of Columbia. We invite applications for a specialist in Advanced Endoscopy Gastroenterology at our Lutherville-Timonium Medical Center. Now offering $350,000.00 forgivable loan as a new hire...