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Field IT Support Specialist

2 months ago

Grand Rapids, Michigan, United States Creative Financial Staffing Full time

Position: IT Field Service Technician

ABOUT THE COMPANY:
Creative Financial Staffing is a prominent provider of IT solutions in the Grand Rapids area, currently seeking a dedicated IT Field Service Technician to enhance their expanding team of IT experts. Here are several compelling reasons to consider this opportunity:

  • Flexible work arrangements, including remote, field, and onsite responsibilities.
  • Ongoing commitment to professional development through mentoring, training, and certification programs.
  • A collaborative atmosphere where teamwork is paramount to achieving organizational objectives.
  • A fantastic chance to broaden your IT expertise while gaining hands-on experience with diverse technologies and systems.

JOB DESCRIPTION:

In this position, you will be instrumental in supporting the design and execution of various client networks, systems, and data infrastructures. Responsibilities will encompass client onboarding, server transitions, Office 365 migrations, troubleshooting system or network issues, assisting with hardware setups, and managing remote access solutions. This role offers the opportunity to engage with a wide array of tools and technologies.

PREFERRED EXPERIENCE:

  • A minimum of 2 years in Help Desk, Technical Support, Field Technician roles, or similar positions.
  • Proficiency in user management via Active Directory, including user/group modifications and Office 365 administration.
  • Experience in troubleshooting and configuring hardware such as printers, laptops, and mobile devices.
  • Familiarity with network maintenance, server checks, and log analysis.
  • Understanding of firewalls, switches, wireless access points (WAP), and VLAN configurations.
  • Knowledge of Windows Server and workstation environments.
  • Comprehension of networking principles, including TCP/IP, subnetting, routing, DNS, DHCP, Ping, and Traceroute.
  • Ability to facilitate remote client connections via VPN.
  • Experience with Remote Management Tools like ConnectWise.
  • Comfortable engaging with clients through various communication channels.
  • Confident in client-facing interactions.

BONUS EXPERIENCE:

  • Relevant certifications such as Watchguard, CompTIA A+, Microsoft, or Cisco.
  • Familiarity with tools like ConnectWise, IT Glue, Group Policy, Solarwinds, WatchGuard, Ruckus, Veeam, Cisco products, Ubiquiti, VMWare, or Adobe.
  • Experience in an IT managed service provider environment.
  • Knowledge of LAN/WAN, routers, switches, firewalls, access points, VPN, Citrix, and VoIP technologies.
  • Understanding of accessing virtual machines using VMware or Hyper-V.

LOCATION:

  • Grand Rapids area (Hybrid/Remote options available)

JOB TYPE:

  • Full-Time/Direct-Hire/Permanent

BENEFITS:

  • Comprehensive Medical/Dental/Vision Insurance, Retirement Plan with matching contributions, Paid Time Off, Opportunities for Growth, and Paid Training & Certifications.