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Senior Financial Services Advisor

2 months ago

Henrietta, United States Rochester Institute of Technology Full time
Position Overview

The Senior Financial Services Advisor plays a crucial role in delivering exceptional support to students, families, and the broader RIT community regarding various financial service matters. This position requires a commitment to providing timely and precise information related to tuition, housing, fees, and payment options, including financial aid and third-party credits.

Key Responsibilities
  • Deliver outstanding customer service to students, parents, and university departments on a diverse range of financial services issues.
  • Provide accurate and timely information regarding tuition, room and board costs, fees, and payment methods, including financial aid and external credits.
  • Engage in detailed activities involving third-party billing, collections, student account services, accounts receivable, cashier functions, and the Federal Perkins Loan Program.
  • Conduct outreach to students and families to address account balances, which may exceed $25,000 per semester, and recommend viable payment solutions while exercising professional judgment in resolving overdue balances.
  • Exhibit a comprehensive understanding of university policies and federal/state regulations governing financial aid programs, including Federal Title IV Programs, NYS TAP, State VR programs, and various financing options.
  • Maintain proficiency in the PeopleSoft Campus Solutions system and other relevant administrative systems to ensure efficient processing of student account adjustments and billing.
  • Assist in the testing of new functionalities for PeopleSoft and collaborate with internal departments and external agencies.
  • Serve as a knowledgeable resource on federal loan programs, advising students on repayment and consolidation options while actively seeking alternatives to prevent defaults.
  • Handle incoming inquiries, process transactions, and provide in-person assistance to customers.
  • Complete additional tasks and special projects as assigned by management.
  • Participate in a minimum of 40 hours of training and professional development annually to enhance knowledge and skills relevant to the role.
Additional Information

This position adheres to the principles outlined in NYS's Pay Transparency Act. The salary range is determined based on various factors, including the scope of responsibilities, candidate experience, education, skills, and market considerations. The hiring process may involve background checks as per university policy. RIT is committed to diversity and inclusion, providing equal opportunities to all qualified individuals without discrimination based on race, color, creed, age, marital status, sex, gender, religion, sexual orientation, gender identity, gender expression, national origin, veteran status, or disability. Reasonable accommodations are available for applicants with disabilities under applicable laws.

Application Process

To be considered for this position, applicants must submit their application through the designated platform, entering the job title or reference number in the search field.

Qualifications

Education and Experience:
  • Associate's degree in Business Administration or Accounting preferred, or an equivalent combination of education and relevant experience.
  • Familiarity with Oracle financial applications, PeopleSoft Campus Solutions, or similar enterprise systems, along with proficiency in MS Office.
  • Understanding of accounting principles, strong mathematical skills, and the ability to analyze financial data for informed decision-making.
Skills:
  • Exceptional written and verbal communication skills, strong customer service orientation, and the ability to collaborate effectively with diverse stakeholders.
  • Ability to work independently with minimal supervision while exercising professional judgment in all responsibilities.
  • Capability to build and maintain relationships with various academic and student service departments to proactively address financial or academic issues.
Department Overview

The Controller's Office comprises a team of accounting and financial professionals dedicated to providing accurate, timely, and actionable information and services while responsibly managing the university's financial resources.

About RIT

Rochester Institute of Technology fosters a diverse and collaborative community, emphasizing creativity, innovation, and the integration of technology with the arts and design. RIT is committed to creating an inclusive environment where employees feel valued and can contribute their unique perspectives. Employees benefit from a comprehensive package that includes medical, dental, and vision benefits, paid time off, a retirement savings plan with employer matching, and tuition assistance for themselves and their families.