Customer Service Representative
4 weeks ago
Job Summary: We are seeking a highly skilled Customer Service Representative to join our team at Alside. As a key member of our customer-facing team, you will be responsible for providing exceptional customer service and support to our customers in the East region.
Key Responsibilities:
- Maintain accurate and detailed customer account information and keep each respective Territory Sales Manager knowledgeable of all activities associated with each customer account.
- Assist in customer onboarding, including initial outreach and process review, and walk new customers through our business processes.
- Investigate issues and prepare/process credit memos, debit memos, and return material authorizations as needed to resolve customer issues in a timely manner.
- Provide current pricing information as needed and offer product technical information to respond to customer technical inquiries and recommend alternative materials or products.
- Proactively build customer relationships through outbound check-in calls and maintain accurate and current product offering and lead time information.
- Notify customers and sales representatives of potential missed shipments and revised dates well in advance of missing the original promise date.
- Monitor orders that are not progressing through the process smoothly and intervene as necessary to ensure maximum customer satisfaction.
Requirements:
- 3+ years of customer service experience required.
- Must be hardworking and energetic with the ability to handle a large volume of calls.
- Deadline and detail-oriented.
- Strong communication and follow-through skills.
- Professional phone and email etiquette.
- Ability to react well under pressure.
- Must be dependable, with a strong sense of urgency.
- Demonstrate the Associated Materials Core Behaviors: Customer Focus, Results Oriented, Leader of Positive Change, Precision, Business Acumen, Problem Solving, Initiative, Effective Communicator, and Job Knowledge.
- Have a good working knowledge of Sales Force and AS400 is a plus.
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