Member Service Representative

6 days ago

Cuyahoga Falls, Ohio, United States Akron Area YMCA Full time
Job Summary

We are seeking a highly motivated and customer-focused Member Service Representative to join our team at the Akron Area YMCA. As a key member of our staff, you will be responsible for delivering exceptional service to our members, guests, and program participants.

Key Responsibilities
  • Provide excellent service to members, guests, and program participants in a welcoming and inclusive environment.
  • Respond to member and guest needs, promote memberships and programs, and maintain a clean and organized work environment.
  • Conduct interviews and/or tours responsive to the needs of prospective members; sell memberships.
  • Handle and resolve membership concerns and informs supervisor of unusual situations or unresolved issues.
  • Effectively apply and communicate all YMCA policies.
  • Ensure every person entering the facility has an active membership or other valid reason for entering the facility.
  • Provide information on membership and programs available at the YMCA.
  • Support and communicate the Mission and Cause of the YMCA through involvement in charitable face-to-face fundraising efforts.
  • Attain and maintain accurate records in the Daxko database.
  • Collect, wash, dry, fold, and hand out towels; Monitor locker rooms as required.
  • Dress in YMCA staff shirt along with nametag (provided to you by the YMCA).
Requirements
  • Must be at least 16 years of age.
  • Relationship Skills: welcoming, genuine, hopeful, nurturing, determined.
  • Communication Skills: efficient verbal and written skills, polite telephone etiquette, listening skills.
  • Member Service Skills: customer service, sales, or related experience; ability to effectively relate to diverse groups of people from all social and economic segments of the community.
  • Computer Skills: general computer knowledge, typing ability.
  • Certifications: CPR/AED, First Aid, New Staff Member Orientation (NSMO) within 90 days of hire.

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