Field Service Engineer
2 days ago
We are seeking a highly skilled Field Service Engineer to join our team at Ford Motor Company. As a Field Service Engineer, you will play a critical role in improving the repair capability and customer satisfaction of our dealerships.
Key Responsibilities:- Investigate and consult with dealerships to identify areas for improvement in repair processes and customer satisfaction.
- Work with Product Concern Engineering, PD, and Dealerships to provide insight and reporting of vehicle concerns to affect future vehicle off-road concerns.
- Develop and maintain metrics to identify at-risk dealerships and create plans to address high downtime, high repeat repair, and SRP inhibitors.
- Drive for results by developing dealership consultation plans and playbooks to implement best-in-class practices and improve customer satisfaction.
- Conduct root cause analysis with dealerships, PD, and Assembly Plant Teams to develop diagnostic modeling for dealer-facing information.
- Bachelor's degree in automotive technology, engineering, or a related field.
- At least 1 year of experience in the field within the automotive industry.
- Strong project/program management experience and business acumen.
- Experience, success, and a firm understanding of the Vehicle Service Repair process.
- Proven track record of working independently, following through, and solving problems quickly.
- Able to interact with all levels of dealership management and internal Ford management.
- Self-starter capable of operating independently and adapting to dynamic situations.
- Excellent communication and collaboration skills to build strong relationships with dealership personnel and corporate cross-functional activities.
- Ability to accomplish required position duties and business plan objectives without direct supervision.
- Strong computer skills and knowledge of key business applications (MS Office, WebEx, SharePoint, etc.).
- Strategic and creative thinking with the ability to conceptualize and communicate ideas.
- Automotive service technical background.
- Ford-specific automotive repair technical training.
- Automotive dealership or independent 'hands-on' vehicle repair experience.
- Ford-specific experience.
- Understanding and/or experience with GCQIS, PTS, AWS, OWS, QED, Warranty Dashboards.
We offer a range of benefits, including immediate medical, dental, and prescription drug coverage, flexible family care, parental leave, new parent ramp-up programs, subsidized back-up childcare, and more. For a detailed look at our benefits, click here.
This position is a range of salary grades (SG5-SG8). Visa sponsorship is not available for this role.
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