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Alterations Operations Manager

1 month ago


Miami Beach, Florida, United States San Francisco Art Institute Full time
Job Summary

The Alterations Manager is responsible for leading the Alterations team to provide exceptional service and meet the demands of clients and the selling organization. This role requires a strong leader who can inspire and motivate team members to achieve outstanding results.

Key Responsibilities
  • Organize and build structural processes to drive positive outcomes and measure progress.
  • Create a professional work environment by communicating and exemplifying company standards of excellence.
  • Maintain a consistently high level of customer service within the department by recruiting, selecting, training, and developing quality professional Alterations Associates.
  • Deliver ongoing education, assessment, and performance feedback to associates regarding quality, productivity, service, and alterations policy and procedures.

Requirements
  • 4-year degree preferred.
  • 3+ years of management experience with comparable volume or a proven track record of success managing operations workforce and achieving results.
  • Fitting/tailoring experience in high-end or luxury merchandise setting is preferred.
  • Ability to fit and perform alterations on a wide range of garments.
  • Knowledge of Alterations industry including fabrication and styling of luxury merchandise.
  • Proficiency in utilizing available technology, Word, Excel, etc.

About SFA
  • Be a part of a team of disruptors focused on stores and redefining the luxury experience.
  • Exposure to rewarding career advancement opportunities, from retail to supply chain, to digital or corporate.
  • A culture that promotes a healthy, fulfilling work/life balance.
  • Benefits package for all eligible full-time Associates (including medical, vision, and dental).
  • An amazing Associate discount.

Compensation
The starting salary for this position is between $74,615.39-96,269.23 annually. This position is also eligible for bonus. The Company offers the following benefits for this position, subject to applicable eligibility requirements: medical insurance, dental insurance, vision insurance, 401(k) retirement plan, basic life insurance, supplemental life insurance, disability insurance, and a variety of additional voluntary benefits (such as critical illness, hospital, and accident insurance).