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Alterations Operations Manager
1 month ago
The Alterations Manager is responsible for leading the Alterations team to provide exceptional service and meet the demands of clients and the selling organization. This role requires a strong leader who can inspire and motivate team members to achieve outstanding results.
Key Responsibilities
- Organize and build structural processes to drive positive outcomes and measure progress.
- Create a professional work environment by communicating and exemplifying company standards of excellence.
- Maintain a consistently high level of customer service within the department by recruiting, selecting, training, and developing quality professional Alterations Associates.
- Deliver ongoing education, assessment, and performance feedback to associates regarding quality, productivity, service, and alterations policy and procedures.
Requirements
- 4-year degree preferred.
- 3+ years of management experience with comparable volume or a proven track record of success managing operations workforce and achieving results.
- Fitting/tailoring experience in high-end or luxury merchandise setting is preferred.
- Ability to fit and perform alterations on a wide range of garments.
- Knowledge of Alterations industry including fabrication and styling of luxury merchandise.
- Proficiency in utilizing available technology, Word, Excel, etc.
About SFA
- Be a part of a team of disruptors focused on stores and redefining the luxury experience.
- Exposure to rewarding career advancement opportunities, from retail to supply chain, to digital or corporate.
- A culture that promotes a healthy, fulfilling work/life balance.
- Benefits package for all eligible full-time Associates (including medical, vision, and dental).
- An amazing Associate discount.
Compensation
The starting salary for this position is between $74,615.39-96,269.23 annually. This position is also eligible for bonus. The Company offers the following benefits for this position, subject to applicable eligibility requirements: medical insurance, dental insurance, vision insurance, 401(k) retirement plan, basic life insurance, supplemental life insurance, disability insurance, and a variety of additional voluntary benefits (such as critical illness, hospital, and accident insurance).