Restaurant Operations Manager

1 month ago

Miami, Florida, United States Elastika Full time
About Elastika

Elastika is a premier hospitality destination in the heart of the Miami Design District. As a Restaurant Operations Manager, you will play a crucial role in delivering exceptional guest experiences and leading the front-of-house team to achieve excellence.

Main Responsibilities:
  • Guest Experience:
    • Lead and inspire the front-of-house team to deliver extraordinary guest experiences, ensuring the highest level of service, attention to detail, and hospitality.
    • Respond promptly and effectively to guest concerns, working to exceed their expectations and create memorable moments.
  • Team Leadership:
    • Lead, inspire, and mentor the front-of-house team, including servers, hosts, bartenders, runners, bussers, fostering a positive and collaborative work environment.
    • Conduct regular training sessions to ensure the team's expertise in menu knowledge, service standards, liquor offerings, and wine pairings.
  • Operational Excellence:
    • Ensure smooth and efficient service flow, orchestrating the synchronization between the kitchen and the front-of-house team to deliver flawlessly timed dining experiences.
    • Monitor and maintain quality control in all aspects of restaurant operations, from table settings to overall ambiance.
  • Staff Scheduling and Supervision:
    • Assist with developing and managing weekly staff schedules, taking into account seasonal demand, special events, and team members' availability.
    • Supervise daily operations, providing guidance and support to staff during service to maintain the highest standards.
  • Collaboration with Culinary Team:
    • Foster strong communication and collaboration with the culinary team, ensuring a seamless integration of front-of-house and back-of-house operation.
    • Provide feedback to the kitchen regarding guest preferences, menu suggestions, and opportunities for improvement.
  • Guest Relations:
    • Cultivate relationships with regular guests and members, ensuring their personalized preferences are well-documented and catered to during each visit.
    • Proactively address guest needs, anticipating and exceeding their expectations.
  • Inventory and Stock Control:
    • Assist with the management of beverage inventory, ensuring adequate stock levels and minimizing waste.
Requirements:
  • Previous experience in a high volume, upscale hospitality setting, with a minimum of 2 years in a management/supervisory role.
  • Proven track record of delivering exceptional guest experiences and leading a team to achieve excellence.
  • In-depth knowledge of fine dining service, wine pairings, and luxury hospitality practices.
  • Strong organizational and communication skills, with the ability to handle multiple tasks and prioritize effectively.
  • Excellent problem-solving and decision-making abilities, remaining calm and composed in high-pressure situations.
  • Flexibility to work evenings, weekend, and holidays as required in a dynamic restaurant environment.
Benefits:

We offer a highly competitive salary and benefits package, including medical, dental, vision, life insurance, paid time off, and holiday pay.

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