Customer Service Representative
4 weeks ago
Parks of Gainesville is seeking a highly skilled and customer-focused Receptionist/Cashier to join our team. As a key member of our dealership, you will be responsible for providing exceptional customer service, answering phone calls, and directing customers to the appropriate staff member.
Key Responsibilities:
- Answer dealership group phones and respond to customer inquiries in a professional and friendly manner
- Greet and receive customers, directing them to the correct department and introducing them to a salesperson
- Work cooperatively with the sales team to ensure seamless customer experiences
- Update customer records and maintain accurate information
- Communicate with callers and visitors in a clear and efficient manner
- Perform administrative tasks, including typing memos, correspondence, and reports
- Assist in scheduling and confirming sales appointments and dealer exchange of vehicle process
- Participate in customer satisfaction and retention processes
Requirements:
- Excellent communication and interpersonal skills
- Outgoing and positive demeanor, with the ability to handle schedule flexibility
- Punctual and reliable, with a valid driver's license and satisfactory Motor Vehicle Report
- Able to clear a pre-employment background check and maintain a professional appearance
What We Offer:
- Opportunities for internal promotion and career growth with our company
- Competitive pay plan and comprehensive benefits package, including 401(k) retirement plan options and full benefits
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