Associate E-Commerce Quality Specialist

4 weeks ago


Cleveland, Ohio, United States Compass Health Brands Full time
Job Description

At Compass Health Brands, we strive to improve lives by delivering exceptional products and services. As an Associate E-Commerce Quality Specialist, you will play a vital role in ensuring the quality of our products by analyzing customer feedback and identifying trends.

Key Responsibilities:

  • Gather and organize product reviews, customer questions, and feedback from various e-commerce platforms, including Amazon and our own websites.
  • Coordinate product compliance inquiries for Amazon US and Amazon Canada, including data entry and collaboration with regulatory teams.
  • Track data and identify patterns in customer feedback, recommending product improvements to the Quality Compliance Team.
  • Escalate reviews containing complaints about product performance to the Regulatory Department.
  • Prepare regular reports summarizing key findings and recommendations for product improvement.
  • Review complaint data and identify recoverable part costs.

Requirements:

  • Strong organizational and analytical skills.
  • Proficiency in Microsoft applications and ability to learn new systems quickly.
  • Excellent written and verbal communication skills.
  • Strong attention to detail and critical thinking skills.
  • Familiarity with e-commerce platforms and customer review systems.

Compass Health Brands is an equal opportunity employer, committed to diversity and inclusion.


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