Customer Service Representative
6 days ago
We are seeking a highly skilled Customer Service Representative to join our team at AIT Worldwide Logistics, Inc. As a key member of our customer-facing team, you will be responsible for providing exceptional service to our clients, ensuring timely delivery of their shipments, and resolving any issues that may arise.
Key Responsibilities- Provide outstanding customer service through phone, email, and in-person interactions
- Manage and maintain customer accounts, ensuring accurate and timely delivery of shipments
- Work closely with internal teams to resolve customer issues and improve overall service experience
- Develop and maintain relationships with customers and vendors to drive business growth
- Stay up-to-date with industry trends and best practices to continuously improve service delivery
- High School or GED equivalent required
- 0-3 years of experience in customer service or related roles required
- 0-3 years of experience working in freight forwarding, logistics, 3PL, transportation brokerage, or trucking company preferred
- Strong communication and problem-solving skills
- Ability to work in a fast-paced environment and adapt to changing priorities
As a valued member of our team, you will enjoy a competitive salary, bonus opportunities, and a comprehensive benefits package, including medical, dental, and vision coverage, as well as a 401(k) plan and tuition reimbursement. You will also have the opportunity to work with a dynamic and supportive team, dedicated to delivering exceptional service to our clients.
We are an equal opportunity employer and welcome applications from diverse candidates. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.
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