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Customer Service Ambassador

2 months ago

Newton, Iowa, United States TEKsystems Full time
Job Summary

We are seeking a highly skilled and customer-focused Customer Service Representative to join our team at TEKsystems. As a key member of our front-line support team, you will be responsible for delivering exceptional service to our patients and clients, ensuring their needs are met and exceeded.

Key Responsibilities:

  • Provide timely and effective support to patients and clients via phone, email, and other communication channels.
  • Respond to and resolve customer inquiries and concerns in a professional and courteous manner.
  • Collaborate with internal teams to resolve complex customer issues and provide solutions.
  • Stay up-to-date on product knowledge and company policies to provide accurate information to customers.
  • Meet or exceed performance metrics and quality standards.

Requirements:

  • High school diploma or equivalent required; associate's or bachelor's degree preferred.
  • 1-2 years of customer service experience in a fast-paced environment.
  • Excellent communication and problem-solving skills.
  • Ability to work in a team environment and adapt to changing priorities.
  • Basic computer skills and proficiency in Microsoft Office.

What We Offer:

  • A competitive salary and benefits package.
  • Opportunities for professional growth and development.
  • A dynamic and supportive work environment.
  • Recognition and rewards for outstanding performance.

About TEKsystems:

TEKsystems is a leading provider of technology services and solutions, partnering with clients to drive innovation and growth. We are committed to delivering exceptional service and value to our customers, and we are seeking talented individuals to join our team.