Customer Success Specialist
3 weeks ago
About the Role:
We are seeking a highly skilled Customer Success Specialist to join our team at Internet Brands. As a Customer Success Specialist, you will be responsible for the overall health and retention of Demandforce accounts.
Key Responsibilities:
- Onboard new customers and ensure a smooth transition to our platform.
- Monitor account health and proactively reach out to accounts based on Gainsight triggers.
- Schedule and complete quarterly/annual business reviews to assess account performance.
- Have renewal/cancel and pre-cancel conversations with Demandforce clients to ensure their continued success.
- Funnel referrals to sales to drive business growth.
Requirements:
- 1+ years of experience in a customer-facing role.
- Understanding of the SMB space, particularly in the specified vertical.
- Knowledge of Salesforce CRM is a plus.
About Internet Brands:
Headquartered in El Segundo, Calif., Internet Brands is a fully integrated online media and software services organization focused on four high-value vertical categories: Health, Automotive, Legal, and Home/Travel. We are committed to providing our clients with the best possible experience and are seeking a talented individual to join our team.
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