Service Delivery Director

2 weeks ago


Pittsburgh, Pennsylvania, United States HCLTech Full time
Job Title: Service Delivery Lead

As a Service Delivery Lead at HCLTech, you will be responsible for leading the delivery of high-quality services to our clients. This role requires strong leadership and management skills, as well as the ability to work effectively with cross-functional teams.

Key Responsibilities:
  1. Service Delivery Management: Oversee the delivery of services to clients, ensuring that they meet the required quality and timeliness standards.
  2. Team Management: Lead and manage a team of project managers, track leads, and delivery leads to ensure successful project delivery.
  3. Stakeholder Management: Develop and maintain strong relationships with clients and internal stakeholders to ensure effective communication and issue resolution.
  4. Risk Management: Identify and mitigate risks associated with service delivery, ensuring that projects are delivered on time, within budget, and to the required quality standards.
  5. Process Improvement: Continuously improve service delivery processes and procedures to ensure that they are efficient, effective, and aligned with client needs.
Requirements:
  1. Education: Bachelor's degree in Engineering or related field, or Master's degree with relevant experience.
  2. Experience: 15-20 years of experience in service delivery, project management, and team leadership.
  3. Skills: Strong leadership and management skills, excellent communication and interpersonal skills, ability to work effectively in a fast-paced environment, and proficiency in Agile methodology.


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