Technical Support Specialist
2 months ago
Job Summary:
AV Staffing Solutions is seeking a highly skilled Technical Support Specialist to join our team as a NOC Technician in a Telecom Support Analyst role. The ideal candidate will have experience in a Network Operations Center (NOC) environment, strong customer interaction, and telecom expertise. This role will support Field Technicians during installations and provide technical assistance to clients across the U.S. within the NOC.
Key Responsibilities:
- Provide first-line technical support for Field Technicians on-site and off-site, resolving telecom issues related to VoIP and routers.
- Manage and resolve tickets in a NOC environment, escalating issues as needed.
- Troubleshoot hardware, software, and voice issues; maintain system compatibility.
- Assist customers with technical inquiries and ensure strong communication with non-technical stakeholders.
- Contribute to Knowledgebase and conduct training sessions.
Required Skills/Abilities:
- Experience in telecom installations, NOC support, and using a ticketing system.
- Strong customer service, communication, and problem-solving skills.
- Proficiency in Windows/Linux environments and voice technology.
- Ability to work efficiently in a fast-paced environment with rotating shifts.
Education:
- Bachelor's degree in Technology, Telecommunications, Management Information Systems or related field, or equivalent experience.
Work Conditions:
- This position is hybrid, primarily office-based with remote work as required by the business unit, and involves rotating shifts.
- Work hours will rotate every few weeks between 8 am – 5 pm and 11 am – 8 pm.
- Rotating on-call duties after hours and on weekends are required.
Job Type: Temp to hire, $18-25 per hour depending on experience.
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