Phone Support Agent

5 days ago


Madison, Wisconsin, United States Opusign Full time

Opusign, a nonprofit charity, is committed to safeguarding wildlife and the natural world. Our mission is built on the idea that every living creature contributes to the planet's ecosystem balance.

We seek a skilled Phone Support Agent to join our team. In this role, you will be responsible for providing exceptional service and support to our customers over the phone. Your primary responsibility will be to assist customers with inquiries, resolve issues, and ensure a positive experience with our company.

Main Responsibilities:

  • Handle incoming customer calls professionally
  • Assist customers with inquiries and product information
  • Resolve customer complaints efficiently and effectively
  • Maintain accurate customer interaction records
  • Provide product knowledge and support to customers

Requirements:

  • High school diploma or equivalent, further education preferred
  • Proven customer service experience in a call center environment
  • Excellent verbal communication skills and a friendly demeanor
  • Strong problem-solving abilities and attention to detail
  • Ability to work in a fast-paced environment

Benefits:

  • Comprehensive health insurance
  • Retirement plan with employer match
  • Paid time off and holidays
  • Professional development opportunities
  • Flexible working hours

Estimated salary: $900 - $1,100 per week.



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