Claims Support Associate

3 weeks ago


Madison, Wisconsin, United States Rural Mutual Insurance Full time
About the Role

We are seeking an exceptional Claims Support Associate to join our team at Rural Mutual Insurance. In this vital role, you will play a key part in supporting our claims team by efficiently overseeing and coordinating various administrative duties.

This position is essential for ensuring the smooth and prompt assignment, processing, and management of claims, including those related to catastrophic (CAT) events.

The ideal candidate will be meticulous, forward-thinking, and adept at handling multiple responsibilities in a dynamic work environment, especially during high-volume CAT occurrences.

You will be responsible for reviewing and manually assigning claims not automatically assigned by the system, ensuring timely assignment to appropriate adjusters.

During high-volume CAT-events, you will assign claims to Independent Adjusters (IA) through XactAnalysis and assign finalized IA claims to in-house adjusters.

You will monitor workflows in XactAnalysis and other claims systems, ensuring claims progress efficiently and meet company standards.

Regularly, you will check and manage a shared Claims inbox for agent and customer inquiries, responding promptly to address all inquiries.

Your tasks will include supporting auto, property, casualty, and worker's compensation claims processing by assisting with administrative tasks, including running reports, preparing documentation, and working with third-party vendors.

You will provide backup support by handling customer calls, completing claim setup, assisting with customer inquiries, and updating reinsurers.

Additionally, you will coordinate with vendors to record claim recoveries and reimburse insured deductibles.

You will review, process, and pay vendors in accordance with Company policies.

As a Claims Support Associate, you will perform data entry using word processing, spreadsheet, and other databases.

You will also complete additional projects and duties as assigned.

About Our Offer

Rural Mutual Insurance offers a competitive and comprehensive compensation package, including health, dental, life, LTD, and vision insurance, as well as an employee bonus plan, matching 401(k) plan, and generous time off benefits.



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