Digital Transformation Specialist

4 days ago


Las Vegas, New Mexico, United States Cognizant Full time
About the Role

Cognizant is a leading provider of digital transformation services, and we're seeking a skilled End User Computing Analyst to join our team.

Key Responsibilities:

  • Provide expert-level support for end-user computing hardware and software, including desktops, laptops, printers, and mobile devices.
  • Analyze and resolve complex technical issues, and implement corrective solutions to ensure minimal downtime.
  • Install, configure, test, maintain, monitor, and troubleshoot end-user computing hardware and related software.
  • Develop and maintain comprehensive technical documentation, including user guides, process documentation, and training materials.
  • Coordinate with vendors and third-party service providers to resolve issues promptly and ensure efficient delivery of IT services.
  • Update and maintain information in the ticketing system, and prepare status, activity, and project updates and reports, as requested.

Requirements:

  • Good experience working in end-user support functions, covering EUC and software/OS installations and support.
  • Strong knowledge of Microsoft's product offerings, including high-level capabilities and competitor products.
  • Ability to develop and maintain comprehensive technical documentation.
  • Excellent communication and problem-solving skills.

What We Offer:

  • Competitive salary and benefits package.
  • Opportunities for professional growth and development.
  • Collaborative and dynamic work environment.


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