Digital Transformation Specialist
4 days ago
Cognizant is a leading provider of digital transformation services, and we're seeking a skilled End User Computing Analyst to join our team.
Key Responsibilities:
- Provide expert-level support for end-user computing hardware and software, including desktops, laptops, printers, and mobile devices.
- Analyze and resolve complex technical issues, and implement corrective solutions to ensure minimal downtime.
- Install, configure, test, maintain, monitor, and troubleshoot end-user computing hardware and related software.
- Develop and maintain comprehensive technical documentation, including user guides, process documentation, and training materials.
- Coordinate with vendors and third-party service providers to resolve issues promptly and ensure efficient delivery of IT services.
- Update and maintain information in the ticketing system, and prepare status, activity, and project updates and reports, as requested.
Requirements:
- Good experience working in end-user support functions, covering EUC and software/OS installations and support.
- Strong knowledge of Microsoft's product offerings, including high-level capabilities and competitor products.
- Ability to develop and maintain comprehensive technical documentation.
- Excellent communication and problem-solving skills.
What We Offer:
- Competitive salary and benefits package.
- Opportunities for professional growth and development.
- Collaborative and dynamic work environment.
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