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Helpdesk Systems Administrator

1 month ago

Great Neck, New York, United States Wego Chemical & Mineral Full time
Job Summary
The Helpdesk Systems Administrator at Wego Chemical & Mineral is responsible for overseeing and maintaining the company's computer hardware and software systems. This role involves assisting the company in resolving technical issues concerning customer accounts or company software infrastructure. The Helpdesk also supports computer software integration by diagnosing and troubleshooting common problems.

Key Responsibilities
Set up and manage user accounts and permissions to permit access to the network.
Uphold and test security to prevent unapproved access.
Configure Wego's computer system to meet specific business goals.
Monitor day-to-day computer performance.
Update and maintain the computer inventory and equipment.
Endorse and apply upgrades to systems to ensure durability.
Assess functional needs to regulate system purchase specifications.
Resolve hardware and network connectivity issues.
Assist in technical upgrades and maintenance of desktop systems.
Support testing and deployment of new applications and systems.
Train and guide staff on hardware and software usage.

Requirements
Bachelor's degree in computer science, information technology, or a related field.
3+ years working in a fast-paced on-site Help Desk environment.
Excellent knowledge of PC and desktop hardware and internal components.
Familiar with configuring and maintaining Active Directory.
Hands-on experience with Office 365 applications and administration.
Ability to troubleshoot computer, printer, and network issues.
Excellent communication skills.
Working technical knowledge of current protocols, operating systems, and standards.
Excellent analytical and troubleshooting skills.
Ability to work under pressure.

Pay Range
$70,000.00 Annually