Healthcare Records Specialist

1 week ago


Albuquerque, New Mexico, United States Jobot Full time
Healthcare Sector - Opportunities for Professional Growth - Comprehensive Benefits (Medical/Dental/Vision/PTO/Retirement) This position is hosted by Jobot.
About the Role: We are looking for a proactive Consulting Customer Service Representative specializing in the healthcare sector. This role is essential in delivering exceptional customer service to our clients, focusing on healthcare-related inquiries. The ideal candidate should possess a strong background in the healthcare industry, particularly in patient registration and scheduling.
Key Responsibilities:
  • Deliver outstanding customer service to clients, addressing their specific needs and concerns promptly and professionally.
  • Oversee patient registration and scheduling processes, ensuring efficiency and effectiveness for all clients.
  • Collaborate with colleagues to devise and implement strategies aimed at enhancing the customer service experience.
  • Resolve client complaints and issues efficiently, ensuring high levels of client satisfaction.
  • Maintain detailed records of customer interactions, including inquiries, complaints, and resolutions.
Qualifications:
  • At least 2 years of experience in a customer service role, preferably within the healthcare sector.
  • Experience in patient registration and scheduling is highly desirable.
  • Strong understanding of the healthcare industry is preferred.
  • Excellent communication and interpersonal skills, with a professional and friendly demeanor.
  • Strong problem-solving abilities, capable of addressing complex issues effectively.
  • Ability to work collaboratively in a team-oriented environment.
  • High organizational skills and attention to detail, with the capacity to manage multiple tasks simultaneously.
  • Proficiency in computer software, including Microsoft Office Suite and customer relationship management (CRM) systems.
  • A genuine passion for delivering exceptional customer service and a commitment to maintaining high satisfaction levels.
Interested in learning more? Apply now.

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