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Healthcare Records Specialist

2 months ago

Albuquerque, New Mexico, United States Jobot Full time
Healthcare Sector - Opportunities for Professional Growth - Comprehensive Benefits (Medical/Dental/Vision/PTO/Retirement)

This position is hosted by Jobot.

About the Role:

We are in search of a proactive Consulting Customer Service Representative specializing in the healthcare sector. This role is essential in delivering exceptional service to our clients, focusing on the healthcare industry. The ideal candidate will be a dedicated problem-solver with a genuine interest in healthcare, possessing a solid understanding of patient registration and scheduling processes. A minimum of 2 years of relevant experience is required for this full-time position.

Benefits of Working with Us:
  • Comprehensive benefits package
  • Opportunities for career progression


Key Responsibilities:
1. Deliver outstanding customer service to clients, addressing their specific needs and concerns promptly and professionally.
2. Oversee patient registration and scheduling, ensuring a smooth and efficient experience for all clients.
3. Collaborate with colleagues to create and implement strategies aimed at enhancing the customer service experience.
4. Address client complaints and issues, resolving them effectively to ensure satisfaction.
5. Maintain precise records of customer interactions and transactions, documenting inquiries, complaints, and actions taken.

Qualifications:
1. At least 2 years of experience in a customer service role, preferably within the healthcare sector.
2. Proven experience in patient registration and scheduling is preferred.
3. Strong understanding of the healthcare industry is advantageous.
4. Excellent communication and interpersonal skills, capable of engaging with clients in a professional and friendly manner.
5. Strong problem-solving abilities, with the capacity to think critically and provide solutions to complex challenges.
6. Ability to work collaboratively in a team environment, fostering a positive and supportive atmosphere.
7. High level of organization and attention to detail, with the capability to manage multiple tasks effectively.
8. Proficiency in utilizing computer software and systems, including Microsoft Office Suite and customer relationship management (CRM) tools.
9. A commitment to delivering exceptional customer service and maintaining high levels of client satisfaction.