Shipping Support Specialist

1 week ago


Stockton, California, United States GLS US GROUP Full time
Job Overview

Company Overview:

GLS US GROUP is a leading provider of expedited package delivery solutions, with a strong presence in over 40 countries across Europe for more than three decades, generating significant annual revenue.

We are committed to transforming the logistics landscape in the United States by offering a comprehensive express parcel service that is both faster and more adaptable than our competitors.

Our core belief is that our success is intertwined with the success of our customers, which drives our mission and operational strategies. At this crucial phase of our expansion, we seek individuals who share our vision of creating a logistics experience that simplifies processes for customers and actively contributes to their success.

Role Summary: The Shipping Support Specialist will assist clients through various communication platforms, including chat, email, and phone. This position entails addressing operational or procedural questions related to our services, applications, or products.

Key Responsibilities:

  • Provide support to clients via all GLS communication channels.
  • Foster a collaborative and positive work atmosphere across teams.
  • Maintain a strong customer-centric approach in all interactions.
  • Assist customers with inquiries regarding services, tracking shipments, scheduling pickups, and resolving issues.
  • Ensure that proposed solutions effectively address customer needs through clear communication.
  • Deliver professional assistance to enhance customer satisfaction.
  • Manage customer interactions with professionalism and tact.
  • Recommend pricing and services that align with customer shipping needs.
  • Comply with established standards for delivering exceptional customer service.
  • Propose and process requests for account modifications in line with standard procedures.
  • Must be at least 18 years of age.

Qualifications:

A high school diploma or GED, coupled with one to three months of relevant experience and/or training, or an equivalent combination of education and experience.

Skills & Competencies:

  • Outstanding verbal and written communication skills in a professional context.
  • Strong telephone etiquette and interpersonal abilities.
  • Highly motivated self-starter with a dynamic approach.
  • Effective decision-making, problem-solving, and innovative thinking skills.
  • Proficient in Microsoft Office Suite (Excel, Outlook, Word).
  • Demonstrated organizational skills with the ability to take initiative and follow through independently.
  • Consistent and reliable attendance.
  • Detail-oriented with a focus on precision.
  • Proven customer service experience in a call center environment.
  • Familiarity with Salesforce and TalkDesk software applications.


  • Stockton, California, United States GLS US GROUP Full time

    Job OverviewCompany Background:GLS US GROUP is a leading provider of expedited package delivery services, operating across numerous regions and generating substantial annual revenue. With over three decades of experience in the logistics sector, we are committed to enhancing our customers' shipping experiences.Our mission is to innovate the logistics...


  • Stockton, California, United States GLS US GROUP Full time

    Job OverviewCompany Background:GLS US GROUP is a leading provider of expedited package delivery services, operating across numerous countries for over three decades, with annual revenues exceeding $4 billion.We are committed to transforming the logistics landscape in the United States by offering an integrated express parcel and dedicated service that...


  • Stockton, California, United States Port of Stockton Full time

    Job SummaryThe Port of Stockton is seeking a highly skilled and motivated individual to fill the position of Police Support Technician. As a key member of our team, you will provide technical support to Port Police personnel in ensuring the safety of life and property in and around Port District grounds.Key ResponsibilitiesProvide technical support to Port...


  • Stockton, California, United States Ryder System Full time

    Job SummaryWe are seeking a highly organized and detail-oriented Administrative Support Specialist to join our team at Ryder System. As an Administrative Support Specialist, you will provide critical support to our department, ensuring the smooth operation of our administrative functions.Key ResponsibilitiesAdministrative Support: Provide administrative...


  • Stockton, California, United States Aurora Traders LLC Full time

    Position OverviewAurora Traders LLC is seeking a meticulous and dependable Warehouse Packing Specialist to become an integral part of our logistics team. In this role, you will be essential in ensuring that our merchandise is expertly packed and ready for distribution, upholding the highest levels of quality and operational efficiency.Primary...


  • Stockton, California, United States Aurora Traders LLC Full time

    Job OverviewAurora Traders LLC is seeking a meticulous and dependable Warehouse Packing Specialist to enhance our logistics team. In this role, you will be instrumental in ensuring that our merchandise is expertly packed and ready for dispatch, upholding the utmost standards of quality and operational efficiency.Primary Duties:Product Packaging: Efficiently...


  • Stockton, California, United States Actalent Full time

    Job SummaryWe are seeking a highly organized and detail-oriented Front Desk Coordinator to join our team at Actalent. As a Front Desk Coordinator, you will be responsible for providing exceptional customer service, managing daily operations, and ensuring the smooth flow of tasks.Key ResponsibilitiesProvide top-notch customer service to clients, responding to...


  • Stockton, California, United States Stockton Unified School District Full time

    Job Summary: We are seeking a highly skilled Bilingual Support Specialist to join our team at Stockton Unified School District. As a key member of our staff, you will provide critical support to our students and faculty in a bilingual capacity.Key Responsibilities:Provide bilingual support to students and faculty in a variety of settingsAssist with language...


  • Stockton, California, United States Stockton Unified School District Full time

    Position OverviewThe Educational Support Specialist plays a vital role in enhancing the learning experience within the educational environment. This position is integral to the academic success of students, providing assistance to teachers and facilitating effective instructional practices.Key ResponsibilitiesAssist in the delivery of educational programs...


  • Stockton, California, United States Lincoln Unified School District Full time

    Position OverviewThe Educational Support Specialist plays a crucial role in enhancing the learning experience within the educational environment. This position is designed for individuals who are passionate about supporting students and facilitating their academic growth.Key ResponsibilitiesAssist in the implementation of educational programs and...


  • Stockton, California, United States Stockton Unified School District Full time

    Position OverviewThe Educational Support Specialist plays a crucial role in assisting students with learning disabilities. This position is essential for fostering an inclusive educational environment where all students can thrive.Key ResponsibilitiesProvide tailored support to students with special educational needs.Collaborate with educators to develop and...


  • Stockton, California, United States Welbehealth Full time

    At WelbeHealth, each participant in our program is supported by our interdisciplinary team (IDT) - a collaborative group of clinical and non-clinical professionals dedicated to delivering exceptional patient-centered care. Our core values and focus on participants guide our actions and decisions. The WelbeHealth Community Support Specialist plays a crucial...


  • Stockton, California, United States SESI Schools Full time

    About the RoleWe are seeking a highly motivated and compassionate individual to join our team as a Behavior Support Specialist. In this role, you will work closely with our experienced educators to provide individualized support to students with diverse needs.Key ResponsibilitiesCollaborate with teachers to develop and implement behavior support plans that...


  • Stockton, California, United States Carty Law Offices Full time

    Job OverviewWe are seeking a highly skilled and experienced Legal Support Specialist to join our team at Carty Law Offices in Stockton. The ideal candidate will have a strong background in law office administration and be proficient in personal injury/civil litigation or workers' compensation law.Key ResponsibilitiesAssist attorneys with caseload management...


  • Stockton, California, United States Welbehealth Full time

    Position Overview:The WelbeHealth PACE initiative is dedicated to assisting seniors in maintaining their independence within their communities by delivering comprehensive medical care and supportive services. Our core values and commitment to participant well-being guide our operations. The Healthcare Support Specialist will enhance their clinical skills by...


  • Stockton, California, United States Carty Law Offices Full time

    Job OverviewCarty Law Offices is seeking a highly skilled and experienced Legal Support Specialist to join our team. As a key member of our staff, you will be responsible for providing administrative support to our attorneys and assisting with various tasks related to workers' compensation and personal injury cases.Key ResponsibilitiesAssist attorneys with...


  • Stockton, California, United States Creative Child Care, Inc. Full time

    Job DescriptionUnder the supervision of the Nutrition Director, the Culinary Support Specialist will aid in the preparation of nutritious meals for children served through the Central Kitchen, adhering to the standards set by the Child Care Food Program of the California Department of Education and the California Uniform Retail Food Facilities Law. The...


  • Stockton, California, United States California Department of Education Full time

    Position Overview:The role of the Educational Support Specialist is essential in fostering a productive learning environment. This position involves collaborating closely with elementary educators to enhance the educational experience for students.Key Responsibilities:Assist in the operation and supervision of the elementary educational program.Work directly...


  • Stockton, California, United States Stockton Unified School District Full time

    Position OverviewWe are seeking a dedicated Special Education Support Specialist to join our team. This role is essential in providing assistance to students with significant mental challenges within an educational setting.Key ResponsibilitiesSupport students with severe mental disabilities in their daily activities.Collaborate with educators to implement...


  • Stockton, California, United States Stockton Unified School District Full time

    Position Overview The Special Education Support Specialist plays a crucial role in assisting students with significant mental challenges within the educational environment. This position is vital for fostering an inclusive atmosphere that promotes learning and personal growth. Key Responsibilities Provide individualized support to students with severe...