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Logistics Support Specialist

2 months ago

Stockton, California, United States GLS US GROUP Full time
Job Overview

Company Background:

GLS US GROUP is a leading provider of expedited package delivery services, operating across numerous regions and generating substantial annual revenue. With over three decades of experience in the logistics sector, we are committed to enhancing our customers' shipping experiences.

Our mission is to innovate the logistics landscape by offering a seamless blend of express parcel and dedicated services that outpace our competitors in speed and flexibility.

We believe that our growth is intrinsically linked to the success of our clients, which shapes our approach to service delivery. At this crucial juncture in our development, we seek dedicated individuals who share our vision of transforming logistics to better serve our customers.

Role Summary: The Shipping Solutions Advisor will be responsible for assisting clients through various communication methods, including chat, email, and phone. This position entails addressing operational or procedural questions related to our services and applications.

Key Responsibilities:

  • Provide support to clients through all GLS communication channels.
  • Foster a collaborative and positive work atmosphere across teams.
  • Uphold a customer-centric philosophy in all interactions.
  • Assist clients with inquiries regarding services, tracking shipments, scheduling pickups, and resolving issues.
  • Ensure that solutions offered effectively resolve client concerns through confirmation.
  • Deliver professional assistance to guarantee client satisfaction.
  • Manage client interactions with professionalism and tact.
  • Recommend pricing and services that align with client shipping needs.
  • Adhere to established protocols for delivering exceptional customer service.
  • Suggest and process requests for account modifications as per standard procedures.
  • Must be at least 18 years of age.

Qualifications:

A high school diploma or GED, along with one to three months of relevant experience or training, or an equivalent combination of education and experience.

Skills and Competencies:

  • Outstanding verbal and written communication skills in a professional context.
  • Strong telephone etiquette and interpersonal abilities.
  • Highly motivated self-starter with energy.
  • Effective decision-making, problem-solving, and innovative thinking skills.
  • Proficient in Microsoft Office Suite (Excel, Outlook, Word).
  • Demonstrated organizational skills with the ability to take initiative and follow up independently.
  • Consistent and reliable attendance.
  • Detail-oriented with a focus on precision.
  • Proven customer service experience in a call center environment.
  • Familiarity with Salesforce and TalkDesk software applications.