Air Logistics Customer Care Specialist

4 weeks ago


Houston, Texas, United States Kuehne+Nagel Full time

Customer Care Specialist Role at Kuehne+Nagel

As a Customer Care Specialist at Kuehne+Nagel, you will be responsible for assisting customers with inquiries and issues regarding shipments. This involves maintaining accurate records of customer interactions and transactions, as well as coordinating with various departments to ensure timely resolution of customer concerns. Additionally, you will provide exceptional customer service through phone, email, and chat support, and collaborate with team members to improve overall customer satisfaction. To succeed in this role, you must stay up-to-date on company policies and procedures to provide accurate information to customers.

Key Responsibilities:

  • Assist customers with inquiries and issues regarding shipments
  • Maintain accurate records of customer interactions and transactions
  • Coordinate with various departments to ensure timely resolution of customer concerns
  • Provide exceptional customer service through phone, email, and chat support
  • Collaborate with team members to improve overall customer satisfaction


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