Air Logistics Customer Care Specialist
4 weeks ago
Customer Care Specialist Role at Kuehne+Nagel
As a Customer Care Specialist at Kuehne+Nagel, you will be responsible for assisting customers with inquiries and issues regarding shipments. This involves maintaining accurate records of customer interactions and transactions, as well as coordinating with various departments to ensure timely resolution of customer concerns. Additionally, you will provide exceptional customer service through phone, email, and chat support, and collaborate with team members to improve overall customer satisfaction. To succeed in this role, you must stay up-to-date on company policies and procedures to provide accurate information to customers.
Key Responsibilities:
- Assist customers with inquiries and issues regarding shipments
- Maintain accurate records of customer interactions and transactions
- Coordinate with various departments to ensure timely resolution of customer concerns
- Provide exceptional customer service through phone, email, and chat support
- Collaborate with team members to improve overall customer satisfaction
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Air Logistics Customer Care Specialist
3 weeks ago
Houston, Texas, United States Kuehne + Nagel Full timeAbout the RoleAs a Customer Care Specialist for Air Freight at Kuehne+Nagel, you will be the face of our company to the customers you interact with. Your primary responsibility will be to maintain, develop, and enhance customer satisfaction and loyalty by ensuring service excellence through proactive customer service, problem-solving, customer follow-up, and...
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Air Export Logistics Manager
4 weeks ago
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Air Export Manager
4 weeks ago
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