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Contractor Support Representative

2 months ago

Boca Raton, Florida, United States Regions Bank Full time

Job Summary:

The Contractor Support Representative is a key role within EnerBank, a division of Regions Bank, responsible for providing exceptional support to program sponsors and contractors. This position requires strong communication skills, attention to detail, and the ability to work in a fast-paced environment.

Key Responsibilities:

  • Provide inbound and outbound telephone support to program sponsors and contractors
  • Explain processes and procedures for utilizing the loan program
  • Advise contractors on the next steps for applications
  • Resolve issues related to loan document requests
  • Document conversations and actions taken
  • Assist with technical support, including password resets and system troubleshooting

Requirements:

  • High School Diploma or equivalent
  • One year of related experience preferred
  • Ability to learn and adapt to new systems and processes
  • Excellent communication and customer service skills
  • Proficiency in Microsoft Office

Benefits:

  • Paid vacation and sick time
  • 401(k) with company match
  • Medical, dental, and vision benefits
  • Disability benefits
  • Health savings account
  • Flexible spending account
  • Life insurance
  • Parental leave
  • Employee assistance program

Work Environment:

This position is located in a dynamic and fast-paced environment, requiring the ability to multitask and work effectively in a team setting. The ideal candidate will be a strong communicator, able to build relationships with program sponsors and contractors, and provide exceptional support to ensure the success of the loan program.