IT Support Specialist
3 weeks ago
Key Responsibilities:
- Provide technical support to employees via phone, email, or in-person
- Troubleshoot hardware and software issues, including desktops, laptops, mobile devices, and network connectivity
- Maintain accurate and detailed records of all incidents, including diagnostics performed and solutions implemented
- Develop and maintain a knowledge base of supported software and hardware
- Ensure timely and accurate input of incidents into our tracking database
- Provide reports and analytics as needed
- Maintain inventory of parts and consumables, ordering as necessary with supervisor approval
- Represent IT to the user community in a professional and service-oriented manner
- Provide backup support for IT operations as needed
- Work on special projects for IT senior management
Requirements:
- Strong experience in a Windows 10 Enterprise environment
- Hardware image creation and deployment, troubleshooting
- Experience using JIRA or other ticketing systems
- ITIL Foundation Certification a plus
- Certifications such as MCP (Windows 10) a plus
- Exchange client support/OWA
- Phone support, remote support, desktop services
- User account administration/permissions
About Us: Cinch Home Services, Inc. is a leading provider of home services, and we are committed to delivering exceptional customer experiences. We are seeking a talented and motivated IT Support Engineer I to join our team and help us achieve our goals.
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