IT Support Specialist

3 weeks ago


Boca Raton, Florida, United States Cinch Home Services, Inc. Full time
Job Summary: We are seeking a highly skilled IT Support Engineer I to join our team at Cinch Home Services, Inc. The successful candidate will be responsible for providing technical support to our employees, troubleshooting hardware and software issues, and maintaining our incident tracking database.

Key Responsibilities:
  • Provide technical support to employees via phone, email, or in-person
  • Troubleshoot hardware and software issues, including desktops, laptops, mobile devices, and network connectivity
  • Maintain accurate and detailed records of all incidents, including diagnostics performed and solutions implemented
  • Develop and maintain a knowledge base of supported software and hardware
  • Ensure timely and accurate input of incidents into our tracking database
  • Provide reports and analytics as needed
  • Maintain inventory of parts and consumables, ordering as necessary with supervisor approval
  • Represent IT to the user community in a professional and service-oriented manner
  • Provide backup support for IT operations as needed
  • Work on special projects for IT senior management

Requirements:
  • Strong experience in a Windows 10 Enterprise environment
  • Hardware image creation and deployment, troubleshooting
  • Experience using JIRA or other ticketing systems
  • ITIL Foundation Certification a plus
  • Certifications such as MCP (Windows 10) a plus
  • Exchange client support/OWA
  • Phone support, remote support, desktop services
  • User account administration/permissions

About Us: Cinch Home Services, Inc. is a leading provider of home services, and we are committed to delivering exceptional customer experiences. We are seeking a talented and motivated IT Support Engineer I to join our team and help us achieve our goals.

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