Customer Service Representative

4 weeks ago


Boca Raton, Florida, United States Bob Wylin - State Farm Agency Full time
Job Description

Position Overview

We are seeking a qualified professional to join our winning team as a Customer Service Representative - State Farm Agent Team Member. While insurance experience is not required, we will train the right person with the right skill set.

This is an opportunity for a motivated self-starter who thrives in a fast-paced environment and is interested in helping our business grow through value-based conversations and remarkable customer experience.


Responsibilities include but not limited to:

  • Establish customer relationships and follow up with customers, as needed.
  • Provide prompt, accurate, and friendly customer service, including responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification.
  • Use a customer-focused, needs-based review process to educate customers about insurance options.
  • Maintain a strong work ethic with a total commitment to success each and every day.


As a valued member of our team, you will receive:

  • Salary Base plus Commission
  • Bonuses
  • Paid Time Off (vacation and personal/sick days)
  • Retirement Plan
  • Health Insurance
  • Valuable experience and training provided
  • Growth potential/Opportunity for advancement within our office


Requirements

  • Must live within 20 miles / 30 minutes of our agency and be able to commute into the office
  • Must be able to obtain FL 2-20 license
  • Must be able to obtain FL 4-40 license
  • Prior Customer Service and Property/Casualty experience preferred
  • Bilingual language skills preferred
  • Excellent interpersonal skills
  • Excellent communication skills - written, verbal and listening
  • People-oriented
  • Organizational skills
  • Self-motivated
  • Detail oriented
  • Proactive in problem solving
  • Dedicated to customer service
  • Able to learn computer functions
  • Pride in getting work done accurately and timely
  • Ability to work in a team environment
  • Ability to multi-task
  • Provide timely and thorough activity reports to agent
  • Selected candidate is expected to remain current in product changes, licensing, technical developments, and continuing education

This position is with a State Farm independent contractor agent, not with State Farm Insurance Companies. Employees of State Farm agents must be able to successfully complete any applicable licensing requirements and training programs. State Farm agents are independent contractors who hire their own employees. State Farm agents employees are not employees of State Farm.



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