Assistant Store Leader

22 hours ago


Grass Valley, California, United States Quick Quack Car Wash Full time
Job Summary

Quick Quack Car Wash is seeking a highly motivated and experienced Assistant Store Leader to join our team. As a key member of our store leadership team, you will be responsible for driving business growth, developing and implementing business strategies, and leading daily store operations.

Key Responsibilities
  • Assist the Store Leader in hiring and training new team members to ensure a high-performing team.
  • Coordinate the day-to-day workflow of team members, providing direction and support to ensure seamless store operations.
  • Assist with employment actions, including discipline and termination of team members in accordance with company policy.
  • Monitor store performance, identifying opportunities to increase productivity and efficiency.
  • Provide exceptional customer service, addressing customer inquiries and resolving issues in a timely manner.
  • Enforce the proper use of sales pitches with the team, ensuring a consistent and high-quality customer experience.
  • Maintain accurate cash accountabilities at POS registers.
  • Perform other duties as assigned by the Store Leader.
Requirements
  • Strong leadership and communication skills, with the ability to motivate and inspire team members.
  • Excellent customer service skills, with a focus on delivering a best-in-class guest experience.
  • Ability to read, count, and write accurately, with a high school diploma or equivalent preferred.
  • Ability to work various hours, weekends, and holidays, with a flexible schedule.
  • Ability to smile and maintain a clean appearance, adhering to dress and grooming standards.
  • Ability to assign and delegate tasks, with a focus on developing team members.
Competencies
  • Planning & Organizing: Drive business growth by maximizing car volume and building customer loyalty through a best-in-class guest experience.
  • Business Acumen: Contribute to the overall financial success of the store by analyzing reporting and daily trends to make strategic business decisions.
  • Inspiring Others: Motivate and inspire team members through Quick Quack's core values (Smart, Kind & Driven).
  • Execution: Clearly communicate the standards of Quick Quack Car Wash and monitor outcomes to ensure everyone adheres to company-wide policies and procedures.
  • Delegation & Empowerment: Provide clear expectations, involve others in developing plans, and hold team members accountable to customer service standards.
  • Selecting Talent: Recruit and hire strong talent to ensure the store is always staffed to meet business needs.
  • Building Talent: Develop team members to ensure they provide outstanding service and are prepared for future growth.
  • Coaching: Provide ongoing performance feedback through real-time coaching, 1 on 1s, and individual development plans.
  • Decision Making: Actively seek data from a variety of sources to identify opportunities and make rapid and well-informed decisions to improve results.
Salary Information

$20 per hour



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