IT Support Specialist
7 days ago
Dialysis Clinic, Inc. is a nonprofit organization dedicated to providing individualized care for patients with chronic kidney disease. We are seeking a motivated and compassionate IT Help Desk Agent to join our team.
Key Responsibilities- Provide top-notch patient care and support through effective communication and problem-solving skills.
- Manage user accounts and respond to phone calls and emails submitted to the DCI Help Desk.
- Log user support issues and requests into a ticket tracking system and resolve or route tickets to appropriate team members.
- Comprehensive medical, dental, and vision benefits.
- Life and long-term care insurance provided at no additional expense to employees.
- Paid time off (PTO) including holidays.
- Extended Sick Bank (ESB) in addition to PTO – paid time for doctor appointments, sickness, or medical leave.
- Retirement plans with $.50 of each contributed dollar matched for eligible employees, up to 8 percent.
- Education reimbursement.
- Employee assistance program.
- Wellness program.
- Strong communication and problem-solving skills.
- Excellent organizational skills and attention to detail.
- Ability to work effectively in a team environment.
We offer a competitive salary, outstanding benefits, and a strong culture. If you are a motivated and compassionate individual who is passionate about providing top-notch patient care, we encourage you to apply.
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