IT Support Specialist

7 days ago


Nashville, Tennessee, United States Dialysis Clinic, Inc. Full time
About the Role

Dialysis Clinic, Inc. is a nonprofit organization dedicated to providing individualized care for patients with chronic kidney disease. We are seeking a motivated and compassionate IT Help Desk Agent to join our team.

Key Responsibilities
  • Provide top-notch patient care and support through effective communication and problem-solving skills.
  • Manage user accounts and respond to phone calls and emails submitted to the DCI Help Desk.
  • Log user support issues and requests into a ticket tracking system and resolve or route tickets to appropriate team members.
Benefits
  • Comprehensive medical, dental, and vision benefits.
  • Life and long-term care insurance provided at no additional expense to employees.
  • Paid time off (PTO) including holidays.
  • Extended Sick Bank (ESB) in addition to PTO – paid time for doctor appointments, sickness, or medical leave.
  • Retirement plans with $.50 of each contributed dollar matched for eligible employees, up to 8 percent.
  • Education reimbursement.
  • Employee assistance program.
  • Wellness program.
Requirements
  • Strong communication and problem-solving skills.
  • Excellent organizational skills and attention to detail.
  • Ability to work effectively in a team environment.

We offer a competitive salary, outstanding benefits, and a strong culture. If you are a motivated and compassionate individual who is passionate about providing top-notch patient care, we encourage you to apply.



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