Property Manager
1 day ago
The Property Manager is a key role within our organization, leading the on-site team at their multi-family building to success. This role is responsible for driving the team to success at the property, including but not limited to achieving financial goals, following the legal obligations of the leases, keeping the building in great condition at all times, and providing exceptional service to all residents and tenants. The Property Manager is the leader and coach on-site for their team.
Key Responsibilities- Manage the property in its entirety, including leading the on-site team members, acting as an expert on the building in all aspects, and managing the day-to-day operation, including any incidents that may occur.
- Execute the property strategy and business plan, working with the Asset Management and senior leaders to develop action items to lead to property success.
- Lead recruiting and employee onboarding efforts for the on-site team, manage, train, and counsel on-site staff effectively, and work with senior leaders for succession planning as appropriate.
- Lead the leasing program, including resident retention and renewal to maintain maximum occupancy, coach, lead, train, and motivate the leasing professional to success, oversee daily leasing paperwork, assign, and proof all leasing paperwork.
- Manage the financial performance of the asset, including actual-to-budget performance for occupancy, rent growth, retention, expenses, and NOI, accurately and succinctly communicate any projected or forecasted changes needed, present, as needed, during Asset Management or ownership/investor meetings.
- Advise and execute marketing efforts for the property, including researching competitive properties and local market trends.
- Oversee resident relations, including resident communication by way of phone, email, and other methods, ensure residents' needs are exceeded, and an exceptional experience is delivered at all times, manage and monitor resident reviews, achieve goals for resident satisfaction and review scores.
- Maintain an impeccable building at all times, work with the Maintenance team to ensure the property stays in good working order, monitor apartment turns and repair requests, plan, budget, and execute capital improvement projects as needed, perform frequent property walks, including producing action item lists, and ensure all items are completed.
- Ensure compliance with company policies, procedures, including local, state, and federal regulations.
- Complete weekly, monthly, and quarterly reporting requirements, including but not limited to financial reports, leasing reports, budget reporting, capital improvement reports, and resident satisfaction reports.
- Create an exciting and unique environment for residents to enjoy, provide a community experience to drive resident satisfaction.
- Creatively solve problems that occur, effectively and proactively communicate property needs, manage the property as if it were your own.
- Hire, train, motivate, and supervise all on-site staff to achieve operational goals of the assigned community, including new employee orientation and training, ongoing formal and informal performance evaluation, review and approval of timesheets, instructing and advising on-site staff of employee procedures and guidelines.
- Provide comprehensive feedback to non-performing employees, facilitate disciplinary procedures and documentations up to and including terminations of employment if necessary.
- Additional duties as assigned by senior leaders.
- Attend staff meetings and complete virtual trainings as required or requested.
- Ability to read and write English, follow verbal instructions, and use simple math.
- 3-5 years of related experience required; 2 years in a supervisory role required; experience acting as a direct supervisor to a team required.
- High School Diploma or Equivalent.
- Bachelor's degree preferred.
- CAM/CPM certification.
- Leasing experience.
- Familiarity with software programs used in this job preferred (i.e. Funnel, Zillow, Jonah Systems, Digible, Engrain, MRI, Entrada, YARDI, etc.).
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