Lead Customer Service Representative

2 weeks ago


Portland, Oregon, United States Bethany Family Pet Clinic Full time
Lead Customer Service Representative

We are seeking a highly skilled and compassionate Lead Customer Service Representative to join our team at Bethany Family Pet Clinic. As a key member of our front office team, you will be responsible for providing exceptional client service and communication, ensuring a positive experience for our clients and their pets.

Responsibilities:

  • Maintain and uphold the Core Values and Mission Statement of Bethany Family Pet Clinic.
  • Greet clients and pets by name with a smile and a positive, solution-oriented attitude.
  • Answer phones promptly and professionally, using a multi-line phone system to answer client inquiries and provide knowledgeable advice on animal care and veterinary services.
  • Screen and route calls to appropriate staff, take and deliver messages, and pull medical records for staff to properly document information.
  • Schedule appointments and surgeries according to hospital scheduling guidelines and make confirmation calls.
  • Train new employees using a level training method and foster collaborative relationships with other team members and departments.
  • Enter accurate charges, explain invoices, and collect payment when services are rendered.
  • Verify client eligibility for charge accounts and balance the cash drawer at the end of each day.
  • Check medical and computer records for accurate client information and scan new documents to patient records.
  • Fill prescriptions refill forms and provide routine administration instructions to clients.

Qualifications:

  • High school diploma or equivalent.
  • Prior experience in customer service/reception in the veterinary field required.
  • Demonstrated commitment to Bethany Family Pet Clinic's core values.
  • Computer knowledge required, including keyboarding and use of communication tools (email/internet).
  • Working knowledge of veterinary terminology and excellent spelling and grammar.
  • Ability to handle varied and sometimes difficult conditions, including highly emotional situations and unpleasant odors.

We put people first and never compromise on our values. If you are a compassionate and skilled customer service professional looking for a challenging and rewarding role, we encourage you to apply today.



  • Portland, Oregon, United States Providence Service Full time

    About the RoleAs a Customer Support/HME Sales Representative at Providence Home Services Oregon, you will play a vital role in providing exceptional service to our patients and customers. Your primary responsibility will be to perform 'service order resolution' activities on accounts for Providence HME Satellite sales facilities.We are committed to...


  • Portland, Oregon, United States Providence Health & Service Full time

    Job Title: Customer Service RepresentativeProvidence Health & Services is seeking a Customer Service Representative to join our team. As a key member of our Home Medical Equipment (HME) team, you will be responsible for providing exceptional customer service to patients and healthcare providers.Key Responsibilities:Respond to customer inquiries and resolve...


  • Portland, Oregon, United States Bethany Family Pet Clinic Full time

    Lead Customer Service RepresentativeWe are seeking a highly skilled and compassionate Lead Customer Service Representative to join our team at Bethany Family Pet Clinic. As a key member of our front desk team, you will be responsible for providing exceptional client service and communication, ensuring a positive experience for our clients and their...


  • Portland, Oregon, United States Bethany Family Pet Clinic Full time

    Lead Customer Service RepresentativeWe are seeking a highly skilled and compassionate Lead Customer Service Representative to join our team at Bethany Family Pet Clinic. As a key member of our front desk team, you will be responsible for providing exceptional client service and communication, ensuring a positive experience for our clients and their...


  • Portland, Oregon, United States Bethany Family Pet Clinic Full time

    Lead Customer Service RepresentativeWe are seeking a highly skilled and compassionate Lead Customer Service Representative to join our team at Bethany Family Pet Clinic. As a key member of our front office staff, you will be responsible for providing exceptional client service and communication, ensuring a positive experience for our clients and their...


  • Portland, Oregon, United States Providence Health & Service Full time

    Job SummaryWe are seeking a skilled Customer Service Representative to join our team at Providence Home Medical Equipment. As a key member of our customer support team, you will be responsible for resolving service order issues and providing exceptional customer service to our patients and families.Key ResponsibilitiesResolve service order issues in a timely...


  • Portland, Oregon, United States UniFirst Full time

    Customer Service RepresentativeUniFirst Corporation is a leading provider of uniform and facility services products. We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative.As a Customer Service Representative, you will be responsible for delivering exceptional customer service to our clients,...


  • Portland, Oregon, United States Spectrum Full time

    Spectrum Customer Service Representative Job DescriptionAs a Customer Service Representative at Spectrum, you will be responsible for providing exceptional customer service to our clients. Your primary goal will be to ensure that our customers receive the best possible service and support.Key Responsibilities:Provide over-the-phone internet and phone support...


  • Portland, Oregon, United States Elena Pleshakov - State Farm Agent Full time

    As a Customer Service Representative with Elena Pleshakov - State Farm Agent, you will be responsible for delivering exceptional customer experiences and cultivating positive relationships with clients.Key responsibilities include generating leads, scheduling appointments, and guiding customers in selecting the right insurance and financial service products...


  • Portland, Oregon, United States Oregon Spice CO Inc Full time

    Customer Sales Support RepresentativeJoin Oregon Spice Company, a leading provider of high-quality herbs, spices, and custom blends, in a dynamic role that combines customer service, sales support, and administrative tasks.About the Role:Assist the Customer Service Lead in ensuring timely and professional customer service.Process customer orders, communicate...


  • Portland, Oregon, United States The LaSalle Group Full time

    Customer Service RepresentativeLaSalle Network is a leading provider of direct hire and temporary staffing services. Our client is seeking a highly skilled Customer Service Representative to support their growing business and new clients.Key Responsibilities:Maintain competence and use critical thinking skills to promptly resolve consumer inquiries within...


  • Portland, Oregon, United States Domino's Pizza LLC Full time

    Domino's Pizza LLC: Customer Service RepresentativeWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative at Domino's Pizza LLC.Key Responsibilities:Greet customers and provide a positive, engaging experienceTake customer orders using our technology and Point of Sales SystemEnsure orders are...


  • Portland, Oregon, United States Domino's Pizza LLC Full time

    Domino's Pizza LLC: Customer Service RepresentativeWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative at Domino's Pizza LLC. As a key member of our front-of-house team, you will be responsible for providing exceptional customer service and ensuring a positive experience for our guests.Key...


  • Portland, Oregon, United States Avis Budget Group Full time

    Customer Service RepresentativeThis is an exciting opportunity to join our team at Avis Budget Group as a Customer Service Representative. As a key member of our team, you will be responsible for providing exceptional customer service to our clients, ensuring a seamless rental experience.Key Responsibilities:Assist customers with rental and return...


  • Portland, Oregon, United States Koppert Biological Systems Full time

    Customer Service RepresentativeKoppert Biological Systems is a leading provider of integrated pest management and disease management solutions. We are seeking a highly skilled and customer-focused Customer Service Representative to join our team.Key Responsibilities:Provide exceptional customer service to our clients through various communication channels,...


  • Portland, Oregon, United States Enterprise Mobility Inc Full time

    Customer Service RepresentativeEnterprise Mobility Inc is seeking a Customer Service Representative to join our team. As a key member of our customer-facing team, you will be responsible for providing exceptional service to our customers, ensuring a smooth and efficient rental experience.Key Responsibilities:Provide personalized service to customers,...


  • Portland, Oregon, United States C&R Management Group LLC Full time

    Job SummaryWe are seeking a highly organized and detail-oriented Customer Service Representative to join our team at The Jeffrey Apartments in SW Portland. As a key member of our property management team, you will be responsible for ensuring the smooth operation of our community.Key Responsibilities:Monitor the property overnight, walking the grounds hourly...


  • Portland, Oregon, United States Scott Brennan - State Farm Agent Full time

    Customer Relations RepresentativeWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Relations Representative. As a key member of our team, you will be responsible for establishing and maintaining strong relationships with our customers, providing exceptional customer service, and working closely with our agent to...


  • Portland, Oregon, United States Transdev Full time

    Job Description:The Customer Service Representative is responsible for providing exceptional customer service to our clients. This role involves investigating, resolving, and documenting customer complaints and feedback in a timely and professional manner.Key Responsibilities:Answer incoming calls and respond to customer inquiriesResolve customer complaints...


  • Portland, Oregon, United States SERVPRO Full time

    Job Summary SERVPRO is seeking a highly skilled Customer Service Representative to join our team. As a key member of our customer service team, you will be responsible for providing exceptional service to our clients, responding to their inquiries, and resolving their issues in a timely and professional manner. Key Responsibilities Answering phone calls and...