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Director of Guest Experience and Operations
2 months ago
Job Summary:
Serves as the property Manager on Duty and oversees all property operations, ensuring that the highest levels of hospitality and service are provided.
Key Responsibilities:
- Represents property management in resolving any guest or property-related situation.
- Manages the Guest Service team, ensuring seamless delivery of exceptional guest experiences.
- Collaborates with cross-functional teams to drive operational excellence and enhance guest satisfaction.
- Develops and implements strategies to improve property operations, guest services, and overall hotel performance.
- Provides guidance and support to team members to ensure they have the necessary tools and resources to succeed.
About Marriott Hotels & Resorts:
Marriott Hotels & Resorts is a leading hospitality company that delivers exceptional guest experiences through its commitment to quality, innovation, and customer satisfaction.
