Customer Success Representative II
4 days ago
About the Role:
Dawn Foods is a global leader in bakery manufacturing and ingredients distribution. As a Customer Success Representative II, you will be the initial point of contact for customers and our sales team, providing support in various aspects of order processing.
Key Responsibilities:
- Manage assigned accounts through open lines of communication by having regular check-ins, order updates, and driving e-commerce platform.
- Notify customers promptly about shortages or supply delays that impact service, providing specifics about timelines and/or alternate options.
- Support and collaborate with peers during PTO coverage to ensure that essential tasks are completed effectively.
- Manage Customer Concerns/Credit process, and process return authorizations (customer calls with concerns of quality issues, truck hits a dock, etc.).
- Collaborate directly with cross-functional Teams to trouble-shoot customer issues and ensure excellent customer service throughout the entire customer journey.
Requirements:
- 3+ Years of Customer Service in an office environment assisting customers through issue resolution.
- Relevant experience in a Supply Chain/Distribution support related role can also be considered.
- Bilingual - Fluency in Spanish Highly Preferred.
- Salesforce Experience.
- SAP Experience.
About Dawn Foods:
Dawn Foods is proud to employ the top talent in the baking industry, and we reward our people with comprehensive health and well-being coverage, competitive compensation packages, and award-winning benefit offerings.
We also help protect your future financial health with a generous 401(k) matching program that provides additional retirement funds and many tools and resources on financial wellness.
Dawn encourages professional growth through tuition assistance and educational programs, and we are always searching for ways to improve our industry-leading services and benefits.
Equal Employment Opportunity:
All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability, pregnancy, sexual orientation, gender identity/gender expression, citizenship status, military or veteran status, genetic information or any other status or condition that is protected by applicable law.
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