Customer Success Representative II

4 days ago


Garland, Texas, United States Dawn Foods Full time

About the Role:

Dawn Foods is a global leader in bakery manufacturing and ingredients distribution. As a Customer Success Representative II, you will be the initial point of contact for customers and our sales team, providing support in various aspects of order processing.

Key Responsibilities:

  • Manage assigned accounts through open lines of communication by having regular check-ins, order updates, and driving e-commerce platform.
  • Notify customers promptly about shortages or supply delays that impact service, providing specifics about timelines and/or alternate options.
  • Support and collaborate with peers during PTO coverage to ensure that essential tasks are completed effectively.
  • Manage Customer Concerns/Credit process, and process return authorizations (customer calls with concerns of quality issues, truck hits a dock, etc.).
  • Collaborate directly with cross-functional Teams to trouble-shoot customer issues and ensure excellent customer service throughout the entire customer journey.

Requirements:

  • 3+ Years of Customer Service in an office environment assisting customers through issue resolution.
  • Relevant experience in a Supply Chain/Distribution support related role can also be considered.
  • Bilingual - Fluency in Spanish Highly Preferred.
  • Salesforce Experience.
  • SAP Experience.

About Dawn Foods:

Dawn Foods is proud to employ the top talent in the baking industry, and we reward our people with comprehensive health and well-being coverage, competitive compensation packages, and award-winning benefit offerings.

We also help protect your future financial health with a generous 401(k) matching program that provides additional retirement funds and many tools and resources on financial wellness.

Dawn encourages professional growth through tuition assistance and educational programs, and we are always searching for ways to improve our industry-leading services and benefits.

Equal Employment Opportunity:

All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability, pregnancy, sexual orientation, gender identity/gender expression, citizenship status, military or veteran status, genetic information or any other status or condition that is protected by applicable law.



  • Garland, Texas, United States Dawn Foods Full time

    About the RoleWe are seeking a highly skilled Customer Success Representative 2 to join our team at Dawn Foods. As the initial point of contact for customers and our sales team, you will provide support in various aspects of order processing and help ensure operational excellence through extended knowledge, responsibility, and processes.Key...


  • Garland, Texas, United States Public Storage Full time

    Job Title: Customer Service RepresentativeAt Public Storage, we are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our team, you will be responsible for providing exceptional customer service, ensuring a positive experience for our customers, and contributing to the success...


  • Garland, Texas, United States Symmetry Financial Group - Gary Uyemura Full time

    Unlock Your Potential with Symmetry Financial GroupAre you ready to take your career to the next level and build a successful business that generates system-driven income?As a Customer Service Representative with Symmetry Financial Group, you will have the opportunity to work with clients who are genuinely interested in our services, and enjoy uncapped...


  • Garland, Texas, United States Domino's Pizza LLC Full time

    Customer Service RepresentativeAt Domino's Pizza LLC, we're looking for a talented Customer Service Representative to join our team. As a Customer Service Representative, you'll be responsible for:Key Responsibilities:Greet customers and provide them with a positive, engaging experience.Take customer orders using our technology and Point of Sales...


  • Garland, Texas, United States Mesoblast Full time

    Job SummaryWe are seeking a highly organized and detail-oriented Customer Service/Administrative Assistant to join our team. The successful candidate will be responsible for providing exceptional customer service, managing patient accounts, and maintaining accurate records.Key ResponsibilitiesPost daily encounter batches to the billing systemBalance daily...


  • Garland, Texas, United States Domino's Pizza LLC Full time

    Customer Service RepresentativeAt Domino's Pizza LLC, we're looking for a skilled Customer Service Representative to join our team. As a key member of our front-of-house team, you'll be responsible for providing exceptional customer experiences that drive loyalty and retention.Key Responsibilities:Greet customers and provide a positive, engaging...


  • Garland, Texas, United States Domino's Pizza LLC Full time

    Customer Service RepresentativeAt Domino's Pizza LLC, we're looking for a skilled Customer Service Representative to join our team. As a key member of our front-of-house staff, you'll be responsible for delivering exceptional customer experiences that drive loyalty and retention.Key Responsibilities:Greet customers and provide a positive, engaging...


  • Garland, Texas, United States Insight Global Full time

    {"title": "Customer Service Representative", "description": "Job SummaryWe are seeking a highly skilled Customer Service Representative to join our team at Insight Global. As a key member of our customer-facing team, you will be responsible for delivering exceptional service to our clients and their customers.Key ResponsibilitiesHandle a high volume of...


  • Garland, Texas, United States Sherwin-Williams Full time

    Job DescriptionThe Facility Customer Service Coordinator plays a vital role in supporting the growth of our business by providing exceptional customer service and ensuring the smooth operation of our facilities. This role involves working closely with customers to determine their needs, answer their questions about Sherwin-Williams products, and recommend...


  • Garland, Texas, United States FASTSIGNS #15801 Full time

    Customer Service Representative Job DescriptionWe are seeking a highly skilled and enthusiastic Customer Service Representative to join our team at FASTSIGNS #15801. As a key member of our team, you will be responsible for providing exceptional customer service, building strong relationships with clients, and driving sales growth.Key Responsibilities:Provide...


  • Garland, Texas, United States Chem-Dry Full time

    Job Title: Customer Service Representative In PersonChem-Dry is seeking a highly motivated and customer-focused Customer Service Representative to join our team. As the hub of our location, this role is responsible for engaging with customers through various channels, working closely with Field Technician Leaders to coordinate technicians, and assisting with...


  • Garland, Texas, United States Daikin Comfort Technologies Full time

    Job Title: Customer Service Representative/Inside Sales RepresentativeOverview:Daikin Comfort Technologies Distribution, Inc. is seeking a professional and skilled individual for our HVAC CSR/Inside Sales Representative position for our branch operations group, located at our Garland, TX branch.The CSR/Inside Sales Representative sells the organization's...


  • Garland, Texas, United States Community Choice Financial Family of Brands Full time

    About the RoleWe are seeking a highly skilled and customer-focused Customer Service Representative to join our team at Speedy Cash. As a key member of our customer service team, you will play a vital role in ensuring seamless transactions and exceptional in-store experiences for our diverse customer base.Key ResponsibilitiesForge strong connections with...


  • Garland, Texas, United States Domino's Pizza LLC Full time

    Job SummaryWe are seeking a highly skilled and customer-focused individual to join our team as a Customer Service Representative. As a key member of our customer service team, you will be responsible for taking phone orders in a friendly and professional manner.Key ResponsibilitiesTake phone orders from customers in a timely and efficient mannerPrepare...


  • Garland, Texas, United States Public Storage Full time

    Job OverviewAs a Customer Service Representative at Public Storage, you will be responsible for providing exceptional service to our customers, ensuring their storage needs are met, and resolving any issues that may arise.Key Responsibilities:Assess customer storage needs and provide personalized solutionsConduct daily storage unit inspections to confirm...


  • Garland, Texas, United States Pizza Patrón Full time

    We are seeking highly dedicated team members to join our fast-growing company, Pizza Patrón. As a Customer Service Representative, you will be responsible for providing exceptional customer service and ensuring a positive experience for our guests.Key Responsibilities:Provide excellent customer service and respond to guest inquiries in a timely and...


  • Garland, Texas, United States State Farm Insurance Full time

    Job Title: Office RepresentativeState Farm Insurance is seeking a highly motivated and customer-focused individual to join our team as an Office Representative. In this role, you will be responsible for providing exceptional customer service, processing insurance policy changes and updates, and handling incoming and outgoing phone calls.Key...


  • Garland, Texas, United States Firehouse Subs - Cedar Hill and Garland Full time

    Job OverviewAt Firehouse Subs - Cedar Hill and Garland, we're seeking a highly skilled Customer Service Representative to join our team. As a key member of our crew, you'll be responsible for providing exceptional customer service, ensuring a positive experience for our guests. Key Responsibilities:Deliver outstanding customer service, responding to guest...


  • Garland, Texas, United States Penske Truck Leasing Full time

    About the JobWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative Fueler/Washer at Penske Truck Leasing. As a key member of our team, you will be responsible for ensuring that our customers receive exceptional service and that their vehicles are fueled, clean, and safe for the road.Key...


  • Garland, Texas, United States Wal-Mart Stores , Inc. Full time

    Job SummaryAs a Customer Service Representative at Wal-Mart Stores, Inc., you will be responsible for providing exceptional member service by maintaining a clean and organized store environment, assisting members with purchasing decisions, and promoting Sam's Club products and services. You will also be responsible for securing and safeguarding Sam's Club...