Customer Success Representative 2

4 weeks ago


Garland, Texas, United States Dawn Foods Full time
About the Role

We are seeking a highly skilled Customer Success Representative 2 to join our team at Dawn Foods. As the initial point of contact for customers and our sales team, you will provide support in various aspects of order processing and help ensure operational excellence through extended knowledge, responsibility, and processes.

Key Responsibilities
  • Manage assigned accounts through open lines of communication by having regular check-ins, order updates, and driving e-commerce platform.
  • Notify customers promptly about shortages or supply delays that impact service, providing specifics about timelines and/or alternate options.
  • Support and collaborate with peers during PTO coverage to ensure that essential tasks are completed effectively.
  • Manage Customer Concerns/Credit process, and process return authorizations (customer calls with concerns of quality issues, truck hits a dock, etc.)
  • Collaborate directly with cross-functional Teams to trouble-shoot customer issues and ensure excellent customer service throughout the entire customer journey.
Requirements
  • High school diploma/GED
  • 3+ Years of Customer Service in an office environment assisting customers through issue resolution.
  • Relevant experience in a Supply Chain/Distribution support related role can also be considered.
  • Strong Problem-Solving Skills
  • Detail Oriented with the ability to multi-task and work independently
  • Excellent verbal and written communication skills
Preferred Qualifications
  • Bilingual
  • Fluency in Spanish Highly Preferred
  • Salesforce Experience
  • SAP Experience
About Dawn Foods

Dawn Foods is a global leader in bakery manufacturing and ingredients distribution. We help customers grow their business through meaningful partnerships, research-driven insights, and innovations, and products and expertise they can depend on.

We are a family-owned company, and our commitments to our people, products, customers, and corporate values are all part of our recipe for success.

We offer a comprehensive health and well-being coverage, competitive compensation packages, and award-winning benefit offerings. We also help protect your future financial health with a generous 401(k) matching program that provides additional retirement funds and many tools and resources on financial wellness.

We encourage professional growth through tuition assistance and educational programs, and we are always searching for ways to improve our industry-leading services and benefits.



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