Front End Service Manager

7 days ago


Maryville, Tennessee, United States Food Lion Full time
Job Summary

We are seeking a highly skilled and customer-focused individual to join our team as a Customer Service Leader - Office Assistant at Food Lion. As a key member of our Front End team, you will be responsible for providing exceptional customer service, ensuring a positive shopping experience, and maintaining high standards of customer satisfaction.

Key Responsibilities
  • Customer Service: Provide fast, easy, flexible, and friendly service to customers, achieving Food Lion customer service standards.
  • Team Collaboration: Work closely with the Customer Service Manager and Assistant Customer Service Manager to maintain standards according to the Front End Standard Practice Manual.
  • Technical Requirements: Perform cashier and service center duties, including scanning orders, handling payments, and operating various equipment.
  • Physical Demands: Meet established volume activity standards, stand for long periods, and perform repetitive hand and arm motions.
  • Adaptability: Be able to work in extreme hot/cold temperatures and handle a variety of substances associated with cleaning and packaging materials.
Requirements
  • Education: High school graduate or equivalent preferred.
  • Communication Skills: Effective communication and customer service skills.
  • Technical Skills: Ability to perform the technical requirements of cashier and service center duties.
  • Physical Abilities: Meet minimum age requirements and be able to meet the physical requirements of the position.
What We Offer

As a Customer Service Leader - Office Assistant at Food Lion, you will have the opportunity to work in a dynamic and customer-focused environment, develop your skills and knowledge, and contribute to the success of our team.



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