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Financial Services Representative
2 months ago
Job Summary:
Blount Memorial Hospital is seeking a highly skilled Financial Counselor to provide exceptional customer service to patients, guarantors, and third-party payers. As a Financial Counselor, you will analyze questions and concerns related to billing, follow-up, and collection of patient account balances. You will assess financial need, offer appropriate resolutions, and escalate complaints based on hospital policy and compliance with applicable regulations.
Key Responsibilities:
- Financial Analysis and Resolution: Conduct thorough financial analysis to identify patient account balances and develop effective resolution strategies to address billing and collection issues.
- Customer Service and Communication: Provide exceptional customer service to patients, guarantors, and third-party payers through clear and concise communication, ensuring timely and accurate resolution of billing and collection issues.
- Compliance and Regulatory Knowledge: Stay up-to-date on hospital policy and compliance with applicable regulations, including HIPAA, MSP, FDCPA, and False Claims Act.
- Team Collaboration and Leadership: Collaborate with cross-functional teams to resolve complex billing and collection issues, and provide guidance and support to colleagues as needed.
Requirements:
- Education and Experience: High school diploma or equivalent required; three years' experience in healthcare customer service preferred. Experience in a medical or hospital business office is required, including experience in one or more of the following: business office support, billing, insurance follow-up, and collections.
- Knowledge and Skills: In-depth knowledge of principles and processes for providing excellent customer service and clerical procedures for managing files and records. Extensive knowledge of medical and managed care terminology, medical billing practices, managed care contract reimbursement, patient payment liability, including credits/refunds and collection practices.
- Abilities: Ability to lead/mentor others; listen and understand information presented; analyze complex inquiries and complaints and act independently to resolve problems in a way that ensures customer satisfaction and retention. Clearly communicate business policies and practices, persuade others, and negotiate resolutions.
Benefits:
- Health, dental, and vision insurance
- Retirement plan with matching
- Flexible Savings Account (FSA)
- Disability insurance
- Life Insurance
- Paid sick time
- Paid time off
- Paid training
- Referral program
- Tuition reimbursement
- Employee Assistance Program
