Product Support Specialist

7 days ago


Pittsburg, Kansas, United States Pitsco Full time
Product Support & Implementation Specialist

This role is responsible for delivering exceptional service and support to Pitsco's customer base. The ideal candidate will nurture ongoing relationships between Pitsco and customers, increasing active usage and ensuring overall satisfaction before, during, and after the sale.

Key Responsibilities:
  • Provide industry-leading service and support to customers through various communication mediums, including phone, email, live chat, and video calls.
  • Support both domestic and international customer bases, ensuring timely and polite responses to inquiries.
  • Proactively communicate status updates to customers and internal stakeholders, maintaining detailed information within various software and systems.
  • Analyze and record inquiry data, delegating corrective action plans to the appropriate parties.
  • Exercise independent and creative problem-solving skills to resolve customer inquiries, analyzing information received from customers and communicating solutions that are fully understood by customers and stakeholders.
  • Prepare various reports and content as requested by management or other stakeholders, providing customer feedback and end-user insights to inform departmental strategy.
  • Provide second-tier support to Pitsco's customer base for Pitsco's LMS and accompanying titles or curriculum.
  • Lead domestic Tier 1 through Tier 3 curriculum implementations and assist with Tier 4 domestic curriculum implementations.

Pitsco is committed to delivering exceptional customer experiences, and this role plays a critical part in achieving that goal. If you are a customer-focused individual with strong problem-solving skills and a passion for delivering exceptional service, we encourage you to apply for this exciting opportunity.



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