Overnight Receptionist

2 weeks ago

North Miami Beach, Florida, United States KW Property Management, LLC Full time
Position Overview

Schedule: Overnight shift from 11:00 PM to 7:30 AM.

As a valued member of KW Property Management, LLC, you will be expected to embody and promote the core mission of our organization while upholding our GREAT values daily. These values encompass greeting guests with a warm smile, recognizing individuals by name, embracing the empowerment to surpass expectations, and demonstrating enthusiasm in your role. Additionally, accountability for maintaining a positive demeanor and trustworthiness in your responsibilities is essential.

We are committed to providing reasonable accommodations to enable individuals with disabilities to fulfill the essential functions of this role.

  • Welcome all visitors in a professional manner as they arrive at the facility, ensuring the highest standards of customer service.
  • Collaborate with administrative personnel to keep all resident information updated in our database.
  • Exhibit proper phone etiquette for all incoming and outgoing calls, ensuring clarity and professionalism.
  • Report any observed violations of community rules and regulations promptly.
  • Familiarize yourself with the fire alarm system and communicate any incidents to management.
  • In emergencies, such as fires or unauthorized individuals, contact the appropriate authorities.
  • Adhere to all policies and procedures regarding emergency responses, coordinating with management and emergency services as necessary.
  • Document daily activities and any irregularities for management review.
  • Notify the management office daily of any maintenance issues, including burned-out lights, leaks, or broken equipment.

The work environment is primarily indoors, requiring frequent standing. The noise level is generally low to moderate.

The physical demands of this position include occasional sitting, standing, reaching, lifting, bending, kneeling, stooping, climbing, pushing, and pulling items weighing up to 30 pounds. Manual dexterity, auditory and visual skills, and the ability to follow both written and oral instructions are necessary. You must also be able to detect auditory and/or visual emergency alarms.

This is a non-exempt position, and the specific days and hours of work will be determined by property needs. Flexibility in scheduling may be required.

  • High school diploma or GED is required; some college education is preferred.
  • Proficiency in computer software for various tasks is necessary, along with strong organizational, interpersonal, and communication skills.
  • A minimum of six months of related experience and/or training is required.
  • Bi-lingual proficiency in English and Spanish may be necessary at certain locations.
  • Previous experience in the hospitality sector is highly desirable.

The employee will report directly to the department supervisor and/or the community Association Manager.

Please note that this job description is not intended to be an exhaustive list of all activities, duties, or responsibilities required of the employee. Responsibilities may change at any time with or without notice.

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