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Overnight Receptionist

2 months ago

North Miami Beach, Florida, United States KW Property Management, LLC Full time
Position Overview

Schedule: Overnight 11:00pm-7:30am

As a valued member of KW Property Management, LLC, you will be expected to embody and uphold the company's mission and adhere to our core values of GREAT. These principles encompass greeting guests warmly, demonstrating respect through name recognition and eye contact, embracing the empowerment to surpass expectations, and exhibiting enthusiasm in your role. Accountability for maintaining a positive demeanor and trustworthiness in your responsibilities is paramount.

We are committed to providing reasonable accommodations to enable individuals with disabilities to perform essential job functions.

Key Responsibilities
  • Welcome all visitors with a friendly demeanor, ensuring exceptional customer service as they enter the premises.
  • Collaborate with administrative personnel to keep unit owner records current in our database.
  • Maintain professional phone etiquette for all communications with residents, ensuring clarity and professionalism.
  • Monitor and report any infractions of community regulations promptly.
  • Familiarize yourself with the fire alarm system and report any incidents to management.
  • In emergencies, such as fires or unauthorized individuals, contact the appropriate authorities.
  • Adhere to emergency response protocols in coordination with management and emergency services.
  • Document daily activities and any irregularities for management review.
  • Report maintenance issues, including burnt-out lights and leaks, to the Association office on a daily basis.

The work environment is primarily indoors, requiring frequent standing. The noise level is generally low to moderate.

Physical Requirements

Employees must be able to perform essential functions, which may include sitting, standing, reaching, lifting, bending, kneeling, stooping, climbing, and pushing or pulling items weighing up to 30 pounds. Manual dexterity, auditory and visual skills, and the ability to follow both written and verbal instructions are essential. Employees should be able to detect auditory and/or visual emergency signals.

This position is classified as non-exempt. Workdays and hours will be determined by property needs, and schedules may vary accordingly.

Qualifications
  • High school diploma or GED; some college coursework preferred.
  • Proficiency in computer software for various tasks, along with strong organizational and communication skills.
  • A minimum of six months of relevant experience or training is required.
  • Bi-lingual proficiency in English and Spanish may be necessary at certain locations.
  • Prior experience in the hospitality sector is highly desirable.

Employees report directly to the department supervisor and/or the Association Manager.

Please note that this job description is not intended to be an exhaustive list of all duties, responsibilities, or activities associated with this position. Responsibilities may change at any time with or without notice.