Server - The Foundry Hotel Asheville, Curio Collection
1 week ago
We are seeking a highly skilled and customer-focused Server to join our team at The Foundry Hotel Asheville, Curio Collection. As a Server, you will be responsible for providing exceptional service to our guests, ensuring their dining experience is memorable and enjoyable.
Key Responsibilities- Provide Exceptional Service: Ensure customer satisfaction while performing server duties, including taking orders, serving food and beverages, and handling payments.
- Maintain a Clean and Efficient Restaurant: Assist in ensuring product quality, restaurant cleanliness, maintenance, and security standards are met.
- Work Collaboratively with the Team: Help ensure the team provides fast, friendly, and accurate service, delegate tasks, and provide follow-up and proactive assistance to fellow staff members.
- Engage with Guests: Engage each guest to ensure they had a memorable experience, write MODs reports, and drop deposits at the end of service when the Manager/Supervisor is not present.
- Operate the Hotel Computer System: Be able to operate the hotel computer system, perform opening and closing procedures, and side work as assigned.
- Adhere to Hotel Grooming Standards: Adhere to hotel grooming standards and assist host and food runner as situations arise.
- Resolve Guest Complaints: Resolve guest complaints and perform service recovery when required, escalating complaints to the immediate supervisor if needed.
- Education: High school education/GED.
- Experience: Previous experience in a hotel or related field preferred, ability to listen and communicate effectively, excellent customer service skills, strong organizational and time management skills, previous experience in a restaurant serving role, problem solver, previous experience in a fast-service restaurant, ability to work evenings, mornings, holidays, and weekends.
- Skills and Abilities: Must be able to pass TIPS certification/alcohol awareness training and food handler training, knowledge or ability to operate a computer, ability to regularly lift and/or move up to 30 pounds.
We offer a competitive salary, medical/dental/vision benefits, a generous PTO program, points-based bonus, daily pay, an employee referral bonus program, and the opportunity to join a winning culture recognized for rewarding our best with opportunities to advance their career within the company.
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