Senior Commercial Operations Manager

3 weeks ago


Pittsburgh, Pennsylvania, United States Citizens Financial Group, Inc. Full time
About the Role

We are seeking a highly skilled and experienced Senior Commercial Operations Collateral Manager to join our team at Citizens Financial Group, Inc. As a key member of our commercial operations team, you will be responsible for leading a team of collateral managers and professionals in analyzing and executing commercial collateral operational processes and collateral management activities.

Key Responsibilities
  • People Management: Manage multiple teams of Loan Specialists, providing positive feedback and recognition, assessing individual performance, and coaching colleagues to drive performance improvement.
  • Customer Expectations: Independently initiate and execute commercial loan transactions with a high level of accuracy, meeting customer and business partner expectations, and resolving complex customer issues with minimal guidance.
  • Risk & Control: Adhere to regulatory and corporate policy requirements for commercial lending, credit risk, and operational risk, creating procedural controls to maintain data quality and internal and external audit readiness.
  • Stakeholder Management: Support business partner expectations by creating feedback mechanisms to improve customer and colleague satisfaction, collaborating with business line partners on customer, departmental, and corporate initiatives.
Qualifications, Education, Certifications, and/or Other Professional Credentials
  • Experience leading large operational teams is preferred.
  • Subject matter expertise in commercial lending, collateral management practices, credit policy, regulations, loan terms, and conditions.
  • Knowledge of collateral monitoring requirements and regulations for mortgages, UCCs, flood, tax, insurance, stock, and vehicles, and other perfected collateral.
  • Basic knowledge in commercial lending applications (AFS, Loan IQ, SalesForce, or other Collateral Mgt tools/applications).
Hours & Work Schedule
  • Hours per Week: 40
  • Work Schedule: 8 - 5


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