Automotive Finance Corporation Account Specialist

2 weeks ago

Carmel, United States OPENLANE Full time
About Us

At OPENLANE, we're committed to making dreams come true for independent car dealers. Our finance solutions work with over 12,000 dealerships across North America, freeing up cash flow to help them focus on building their business.

Our Core Values
  • Elevating Relationships: We connect deeply with our customers, celebrating their wins and supporting their struggles.
  • Powered by Passion: We believe that passion is our superpower, and every success is built upon the commitment and perseverance of our employees.
  • Vision-driven: We look ahead to the bigger picture, preparing our customers for success.
  • Dedicated to You: We demonstrate value and appreciation by recognizing and validating each other's efforts.
What We Offer
  • Competitive pay
  • Medical, dental, and vision benefits with employer HSA contributions (US) and FSA options (US)
  • Immediately vested 401K (US) or RRSP (Canada) with company match
  • Paid Vacation, Personal, and Sick Time
  • Paid maternity and paternity leave (US)
  • Employer-paid short-term disability, long-term disability, life insurance, and AD&D (US)
  • Robust Employee Assistance Program
  • Employer paid Leap into Service Day to volunteer
  • Tuition Reimbursement for eligible programs
  • Opportunities to expand your skill set and share your knowledge across a publicly traded, global organization
We're Looking For

We're seeking a Major Dealer Account Specialist with experience in customer service and account management. You will be part of the AFC team responsible for servicing and elevating relationships with our major dealer accounts.

Responsibilities
  • Make funding determinations based on daily dealer account usage across multiple data points
  • Communicate to the dealer current account status and provide resolutions to any issues encountered
  • Possess authority to approve or deny floorings based on an accounts business model or when risk is identified
  • Analyze account trends
  • Effectively promote other OPENLANE businesses' products and services to customers
Requirements
  • College degree or equivalent work experience
  • Experience in a collections role/environment
  • Familiarity with concepts, procedures, and processes typically used in the automotive and financial services industries
  • Experience using Customer relationship management (CRM) tools
  • Strong organizational, clerical, oral, and written language skills

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