Field Advisor Assistant
2 weeks ago
We are seeking a Service Coordinator to join our team at RoofingSource, a national roofing company headquartered in Niles, IL. As a Service Coordinator, you will be responsible for supporting and assisting in the management of each Field Advisor's territory to ensure peak performance.
The ideal candidate will have 2 years of dispatch, customer service, and/or administrative experience, preferably in a construction or logistics environment. A college degree or equivalent work experience is preferred. The successful candidate must be able to multitask, prioritize competing responsibilities, and communicate effectively with colleagues and clients.
This is an exciting opportunity to work in a collaborative and supportive environment that fosters personal and professional growth. At RoofingSource, we pride ourselves on not being a typical roofing company, offering unique and best-in-class solutions. Our Service Coordinators operate in a collaborative workspace, equipped with tools and technology to monitor and plan for our field staff.
Key Responsibilities:
- Supporting and assisting in the management of each Field Advisor's territory to ensure peak performance
- Working closely with Production, Service, Sales, and HR/People teams
- Providing exceptional customer support to our clients when they request service
- Processing work orders in an efficient manner for 10+ Field Advisors
- Creating documentation and internal communication for service calls
- Managing third-party platforms for service requests
- Assisting with approving service reports
- Assisting with scheduling and billing work with customers, Field Advisors, and other partners to complete jobs in a timely and proactive manner
- Auditing hours worked daily by Field Advisor team members as well as submitting bi-weekly payroll to accounting
- Creating and maintaining databases and spreadsheets in g-suite and excel (e.g., admin databases and supply spreadsheets)
- Maintaining client confidence and protecting operations by keeping information confidential
- Adapting and implementing necessary changes to meet growth plans
Estimated Salary: $80,000 - $100,000 per year, based on location and experience
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