Customer Service Representative

1 week ago


Niles, Ohio, United States Golf Mill Ford Full time
About Golf Mill Ford
Golf Mill Ford, a leading automotive group, is seeking a skilled Customer Service Representative - Automotive to join our team. With multiple dealership locations across Illinois, we prioritize excellence in every aspect of our operations. This role requires exceptional customer service skills, effective communication, and adaptability in a fast-paced environment.

The estimated annual salary for this position is around $60,000-$70,000, based on industry standards and location.

Job Summary:
We are looking for a detail-oriented and customer-focused individual to serve as the primary point of contact for all automotive service and repair matters. The successful candidate will possess a strong understanding of customer needs and be able to provide tailored solutions. Key responsibilities include consulting and interpreting customer needs, utilizing exemplary customer service and sales skills, and ensuring seamless communication throughout the service process.

Responsibilities:
  • Consult and interpret customer needs for the technicians.
  • Provide exceptional customer service and utilize sales skills to drive sales.
  • Serve as the primary point of contact for all automotive service and repair matters.
  • Understand customers' problems and arrange for appropriate service.
  • Prioritize required services and offer options.
  • Manage customer expectations and communicate effectively throughout the service process.

Requirements:
  • 2+ years of dealership Service Advisor experience is preferred.
  • CDK proficiency preferred.
  • Excellent customer service and sales skills are essential.
  • Strong follow-up skills and ability to multitask.
  • Positive attitude and professional appearance.
  • Effective time management and organizational skills.

Benefits:
  • Comprehensive medical, dental, and vision plans.
  • Life insurance paid by employer.
  • 401k Retirement plan with Employer match.
  • Paid time off and holidays.
  • Employee Assistance Program (Family).


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