Customer Experience Coordinator

3 days ago


Muncy, Pennsylvania, United States Aebi Schmidt North America Full time
Job Description

We are seeking a Customer Experience Coordinator to join our team at Aebi Schmidt North America. This role involves providing exceptional customer service, processing sales orders, and managing warranty claims.

Key Responsibilities
  • Provide exceptional customer service by responding to customer inquiries and resolving any issues that may arise.
  • Process outbound calls to sell replacement parts and handle incoming service calls in a timely manner.
  • Enter sales orders accurately and efficiently, ensuring all necessary information is included.
  • Maintain customer accounts by updating product literature and resolving any issues that may arise.
Requirements
  • Excellent verbal and written communication skills, with the ability to interpret documents and instructions.
  • Proficient with Microsoft Office Suite or related software, with experience in data entry and customer service.
  • Ability to work independently and as part of a team, with strong organizational and time management skills.
Benefits and Compensation

The estimated salary for this role is $58,000 - $68,000 per year, depending on experience. We also offer a comprehensive benefits package, including medical insurance, dental and vision insurance, company-paid life insurance, and a 401(k) retirement account.



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