Customer Service Associate
2 weeks ago
At Sam's Club, we are committed to delivering exceptional member service and providing a positive shopping experience. We offer a range of benefits, including competitive pay, performance-based bonus awards, and excellent health insurance options.
Job SummaryWe are seeking an experienced Customer Service Associate to join our team as a Frontend Specialist. In this role, you will be responsible for ensuring that members have a seamless shopping experience, resolving issues in a timely and professional manner, and promoting Sam's Club products and services.
Key Responsibilities- Maintain a clean and organized frontend area, including the checkout lanes, aisles, and surrounding areas.
- Provide exceptional member service by greeting members, responding to their needs, and addressing any concerns they may have.
- Resolve member complaints and issues in a fair and efficient manner.
- Process member transactions, including payments, returns, and exchanges.
- Upsell and promote Sam's Club products and services to members.
- Work effectively with colleagues to achieve sales and customer satisfaction goals.
To be successful in this role, you will need:
- A high school diploma or equivalent.
- Excellent communication and interpersonal skills.
- Ability to work effectively in a fast-paced environment.
- Basic math skills and accuracy with handling cash and operating a point-of-sale system.
- Ability to stand for long periods and move frequently throughout the store.
We offer a competitive salary of $17.00 to $24.00 per hour, depending on location and experience. Additional compensation in the form of premiums may be paid in amounts ranging from $0.35 per hour to $3.00 per hour in specific circumstances. Premiums may be based on schedule, facility, season, or specific work performed. Multiple premiums may apply if applicable criteria are met.
We also offer a range of benefits, including:
- Health benefits, including medical, vision, and dental coverage.
- Financial benefits, including 401(k), stock purchase, and company-paid life insurance.
- Paid time off benefits, including PTO, parental leave, family care leave, bereavement, jury duty, and voting.
- Other benefits, including short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more.
If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, please submit your application today
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