Registration Services Director

4 weeks ago

Hayward, California, United States Tiburcio Vasquez Health Center Full time
Job Summary

The Registration Services Manager at Tiburcio Vasquez Health Center oversees various functions and departments related to ensuring access to care for patients, including patient registration, eligibility services, and practice management training within the Electronic Medical Record. The Manager coordinates with registration supervisors at all sites to ensure consistent workflows and training.

Key Responsibilities:

  • Eligibility Department: Responsible for hiring and training eligibility staff, ensuring TVHC financial policies are adhered to, and ensuring proper coverage at all sites. Responsible for attending ongoing trainings at the county and State level and disseminating new information down to all relevant staff. Also responsible for contributing data for reports pertaining to eligibility services (Covered California, Cal-Fresh, etc.). Facilitates the certification of all eligibility staff as Certified Enrollment Counselors for Covered California, as well as training for enrollments in Healthpac, Medi-Cal, CalFresh, and other available services.
  • Registration/EPM Superuser: Assists Clinic Managers in the hiring process for all new registration staff. Facilitates training program to ensure new staff have appropriate skills and knowledge to perform their job. Coordinates and leads on-going trainings for all registration staff. Responsible for ensuring TVHC registration protocols and financial policies are adhered to. Serves as EPM (electronic practice management) expert and maintains up-to-date knowledge of our practice management software. Acts as main point of contact for all clinics with EPM-related questions and helps troubleshoot issues that arise. In the case of an EPM/EHR transition, will attend all necessary trainings to learn the new system in order to train others and maintain a smooth registration process at all sites.
  • Reception Department Coordination: Coordinates efforts of reception supervisors at all sites to ensure trainings have been properly disseminated and that staff are following standard work procedures. Serves as point person for all questions and concerns regarding front desk/registration questions.
  • Customer Service: Responsible for contacting patients who submit complaints, following up with the various clinic sites, and ensuring that patients' needs are met. Keeps track of trends that occur and works with clinic leadership to prevent future service failures.
  • Supervises Appointment Clerk/Medical Reception and Eligibility staff.
  • Assists with clinic management when site managers are out of the office, or when special assistance is needed.
  • Performs other related duties as may be assigned by the Executive Team.
  • Performs all duties and responsibilities in compliance with TVHC's Service Excellence Standards.

The above statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities, duties and expectations required of the position.

Requirements

  • High school diploma (or G.E.D) required.
  • Bachelor's degree preferred, or a minimum of 5 years of relevant job-related experience required.
  • 3 - 5 years of health center experience in a supervisory or leadership role required.
  • Well-developed verbal and written communication skills in English required; comparable skills in Spanish preferred.

Qualifications:

  • Able to relate appropriately to, communicate effectively with, and develop trusting relationships with leadership and staff.
  • Demonstrates flexibility in regards to job duties and assignments, and be open and willing to engage in change and innovation.
  • Ability to travel to various clinics, as required.
  • Ability to work well under pressure and multi-task with minimal supervision.
  • Understands the importance of maintaining confidentiality; able to maintain strict confidentiality standards.
  • Understanding of medical terminology.
  • Demonstrate a high degree of tact and diplomacy.

Benefits

We offer excellent benefits including: medical (100% paid co-payments, premiums, etc.), dental, vision (including dependent and domestic partner coverage), generous paid leave benefits including holidays, Flexible Spending Accounts, retirement plans with an Employer match, tuition reimbursement, monthly treats, pet insurance, and more.

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